Bankonbet Casino - Los retiros de los jugadores se retrasan.

On 21/01 and 22/01, I requested three withdrawals from the company bankonbet, and I have yet to receive my money. The amounts are 300€, 200€, and 300€. I have asked several times if I need to send identification documents, and they have told me it is not necessary. It has been at least 8-9 business days, and they keep telling me to be patient!

Έχω αιτηθεί από τις 21/01 και 22/01 τρεις αναλήψεις από την εταιρεία bankonbet, και ακόμα να λάβω τα χρήματα μου, είναι τα ακόλουθα πόσα 300€,200€,300€. Έχω ρωτήσει πολλές φορές αν χρειαστεί να τους στείλω έγγραφα ταυτοποίησης και μου έχουν πει ότι δεν χρειάζεται, έχουν περάσει τουλάχιστον 8-9 εργάσιμες ημέρες και ακόμα μου λένε απλά να κάνω υπομονή!

Dear Tswths,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I have been told that no identification is needed, just to be patient, I have never received a withdrawal from this company. I would like to know if it is a fake company or it is just a matter of time before I get my money.

Μου έχουν πει ότι δεν χρειάζεται κάποια ταυτοποίηση απλά να έχω υπομονή, απλά δεν έχω λάβει ποτέ ανάληψη από την εταιρεία αυτή.. Θα ήθελα να μάθω αν είναι ψεύτικη εταιρεία ή απλά είναι θέμα χρόνου να πάρω τα λεφτά μου

Thank you for your reply. We have received several complaints regarding the delay in processing withdrawals at this casino, and the majority of players receive their winnings.

Could you please let me know if there is any news regarding your withdrawal requests?

Dear Tswths,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.