BC.Game Casino - Se ha retrasado el pago de las ganancias del jugador.

I placed a bet on a match and now they are withdrawing money from me, otherwise I can't withdraw my winnings, even though I have already invested 4200 UAH of my own money.

They are asking for another 2500!

Поставила ставку на матч і вони витягують з мене гроші, інакше не можу зняти виграш, хоча вже вклала 4200 грн своїх

Ще просять 2500!

Dear meliska51,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I am unable to find any transactions in your account. Are you sure that the UID provided is the correct one? Because 212715, this account has 0 transactions.

Best Regards

Panda - BC.GAME

Good evening. here are my receipts

In addition to this amount, they are asking for 2,500 + VAT. Otherwise, I will not be able to withdraw funds.

Доброго вечора. ось мої квитанції

Окрім цієї суми ще просять 2500 + заісно ж ПДВ. Інакше не зможу вивести кошти.

Dear meliska51,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I never received the money 😔

Ні, я кошти так і не отримала 😔

Dear meliska51,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick