BDM Bet Casino - Los retiros de los jugadores se retrasan debido a restricciones.

I signed up because they apparently had good promotions. Initially, everything was going well, but by the second week, they limited me completely without any reason.

I have money stuck there. I've sent all the necessary verification documents, but they keep rejecting my withdrawals, each time asking for something different. I keep providing and complying with everything they request.

The chat support is not helpful at all, and the email support is even worse. They give me ridiculous responses and solutions.

They are holding my money without any reason, even though I had already made a couple of successful withdrawals. Now they won't let me withdraw anything. I have spent three weeks continuously reaching out, and they do nothing.

They do not offer any solution, and every time I attempt a withdrawal, it's rejected after a few hours.

Me di de alta porque aparentemente tenía buenas promociones, al principio iba bien pero la segunda semana me limitaron del todo sin motivo.

Tengo dinero retenido ahí, he mandado toda la verificación necesaria, y no paran de rechazarme los retiros cada vez pidiendo algo distinto, y todo lo que van pidiendo lo voy enviando y cumpliendo.

Por el chat no ayudan nada y por email menos, me dan respuestas y soluciones ridículas.

Tienen mi dinero retenido sin motivo, cuando incluso ya habia hecho un par de retiros exitosos, ahora no me dejan. Así llevo tres semanas sin parar de contactar y no hacen nada.

No me dan solución alguna y cada vez que intento un retiro me lo rechazan al cabo de unas horas.

Dear loigbooking,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your account accessible to you? Can you log in?
• Were any of the documents you provided for verification approved? Which ones were approved and which were not?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• Can you access your account? Can you log in?

Yeah

• Were any of the documents you provided for verification approved? Which ones were approved and which ones were not?

All documents were approved, and I sent everything they asked for.

• What games did you play to build up your current casino balance? (slots, live games, sports betting)

mainly sports betting and roulette

• Did you get your winnings with the help of a bonus?

No

• Could you share with me your communication with the casino? Send me emails or chat transcripts to my email at , or post screenshots here

I'm going to forward it to you because it won't let me upload anything here, several of the emails (because there are many), with the casino, and screenshots of the failed withdrawals.

• ¿Puedes acceder a tu cuenta? ¿Puedes iniciar sesión?

Sí

• ¿Se aprobó alguno de los documentos que usted proporcionó para verificación? ¿Cuáles fueron aprobados y cuáles no?

Se aprobaron todos los documentos, y envié todo lo que me solicitaron.

• ¿A qué juegos jugaste para acumular tu saldo actual en el casino? (tragamonedas, juegos en vivo, apuestas deportivas)

principalmente apuestas deportivas y ruleta

• ¿Conseguiste tus ganancias con la ayuda de un bono?

No

• ¿Podrías compartir conmigo tu comunicación con el casino? Envíame correos electrónicos o transcripciones de chats a mi correo electrónico en tomas@casino.guru , o publique capturas de pantalla aquí

Voy a reenviarte porque por aquí no me deja subir nada, varios de los correos (porque hay muchos), con el casino, y capturas de pantalla de los retiros fallidos.

Thank you very much, loigbooking, for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear loigbooking,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BDM Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BDM Bet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hello!

Thank you for bringing this matter to our attention. We truly value your feedback and are committed to resolving this issue in a manner that is fair for both parties.

After reviewing the player's account, we can confirm that the withdrawal was successfully processed from our side on 2024-12-06 at 08:10:28 (UTC+0). Please be aware that bank transfers typically require 2 to 5 business days to be delivered to the recipient’s bank account. Unfortunately, this timeframe is determined by the payment provider, and we have no control over the speed of delivery once the transaction has been processed.

If the player does not receive the funds within the stated timeframe, please let us know, and we will investigate further with the payment provider.

Should you have any further questions, feel free to contact us at any time.

Best Regards,

BDM Bet Casino

Hello all.

Thank you, BDM Bet Casino, for the information.

Dear loigbooking,

Please inform us when you receive your withdrawal.

Thank you for your cooperation.

Respectfully,

Romi