Beem Casino - El depósito del jugador nunca se ha acreditado en su cuenta de casino.

I transferred 50 euros twice via Astropay at Trustly, according to the Astropay account, this sum has been transferred to the Beem Casino, but has not been credited. Now I would like to know where this sum went. The first deposit went smoothly.

Ich habe über Astropay bei Trustly 2 mal 50 Euro überwiesen, laut Account bei Astropay ist diese Summe an das Beem Casino überwiesen worden, aber nicht gutgeschrieben worden. Nun möchte ich wissen, wo diese Summe abgeblieben ist. Die erste Einzahlung verlief problemlos.

Dear Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Do I understand correctly that the disputed amount should be €50 instead of €100? Please forward your payment receipt of the missing deposit to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"Hello, your deposit was credited from Astropay today. Thank you for your effort.

MfG Jan "

Additional comments from the player:

"Hallo, die Gutschrift der Überweisung von Astropay ist heute erfolgt. Danke für die Bemühungen.

MfG Jan"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Jan, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru