Beem Casino - La retirada del jugador se ha retrasado.

Good day,

I've been waiting for my payout since 05/23/22. In the meantime, the withdrawal request is no longer visible in the history and my support requests are being ignored.

The verification was already successful.

Guten Tag,

seit dem 23.05.22 warte ich auf meine Auszahlung. Mittlerweile ist die Auszahlungsanfrage nicht mehr in der Historie sichtbar und meine Support Anfragen werden ignoriert.

Die Verifizierung war bereits erfolgreich.

Dear Hearlie57,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. It seems that the withdrawal has been processed already since it is no longer visible in your account.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, no it has not been processed yet. I was just able to reach the chat. But he stopped me again. The 14 days are now up.

Hallo, nein es wurde noch nicht bearbeitet. Gerade eben konnte ich den Chat erreichen. Dieser hat mich aber erneut hingehalten. Die 14 Tage sind nun um.

Thank you very much, Hearlie57, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Hearlie57,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.

Dear Beem Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Adam

We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Hearlie57,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to visit the Curacao e-Gaming website (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru).

I wish I could have been of more help.

Best regards

Adam