Bet24-7 Casino - El jugador afirma que el pago se ha retrasado.

Hello,

The provider is not paying out my winnings. I've been waiting for almost a week and my account is fully verified!

Hallo,

der Anbieter zahlt meine Gewinne nicht aus. Warte schon seit fast einer Woche und mein Konto ist auch voll verifiziert!

Dear saschaop,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I still haven't received my withdrawal. The 14 days were soon reached!

Ich habe meine Auszahlung immer noch nicht erhalten. Die 14 Tage wurden bald erreicht!

My emails are also not being replied to!

Auf meine Mails wird außerdem nicht geantwortet!

Dear saschaop,

Have you received your withdrawal from the casino yet?

No! Still not!

Nein! Immer noch nicht!

Thank you for your reply, saschaop. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Did the casino at least reply to your emails? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear saschaop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.