Bet24-7 Casino - El retiro del jugador se retrasa porque Bet24-7 Casino se ha vuelto inaccesible.

Hello, I played at Bet24-7 and requested a payment on 25/01/24. On 29/01/24, I received an email for verification. I then sent all documents to the support and now the Bet24-7 Casino is no longer accessible/available. I made a deposit specifically so I could withdraw money, and now the casino is gone, or what?

As a test, I initially only made 2 withdrawals of 50€ each, but my balance at Bet24-7 was considerably higher. By now, I had a balance of approximately 2100€ and I wanted to ask if you could help me understand what I can do now.

Hallo habe bei Bet24-7 gespielt und am 25.01.24 eine Auszahlung beantragt. Am 29.01.24 habe ich eine Email erhalten zwecks Verifizierung. Habe dann alle Dokumente an den Support gesendet und heute ist das Casino Bet24-7 nicht mehr erreichbar/ vorhanden. Habe extra eine Einzahlung getätigt, damit ich auszahlen lassen kann und nun gibt es das casino nicht mehr, oder wie?

Habe zum testen erstmal nur 2 Auszahlungen a 50€ vorgenommen, doch mein Guthaben bei Bet24-7 war erheblich höher. Mittlerweile hatte ich ein Kontostand von ca 2100€ und wollte fragen ob sie mir weiter helfen können, was ich jetzt tun kann.

Dear ncgruenje,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with Bet24-7 Casino. I have tried accessing the website and encountered the same problem. I have contacted the casino representative to inquire about any technical difficulties or closure of the casino.

To better understand your situation, I would like to ask a few questions. When was the last time you contacted customer support? Have you tried reaching them via email after discovering the website was down? Also, could you please confirm whether you have completed the KYC verification process?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear ncgruenje,

I contacted the casino representative and have bad news. Bet24-7 Casino is no longer operating and it's unlikely that players will ever receive their payouts. I'm afraid there is not much we can achieve without cooperation from the casino side. I will mark the complaint as "unresolved" in our system. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (complaints@gaminglicences.com). The licensing authority has better options and tools to help players. More information about submitting a complaint directly to the regulator can be found here. I am sorry I could not be of more help on this occasion.

Best regards

Veronika