Bet7 Casino - La cuenta del jugador ha sido cerrada

Unbelievable!!

Many other players were talking about the withdraw issues of this website but i still kept on playing until last week

Since the beginning it was never easy to withdraw, even small amounts but as soon as you get a big amount they cancel your withdraw and close the account, no explanation given!

on forums they are very known for not paying big withdraws and close accounts, be aware!!

Dear Rui,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I would like to know if you redeemed any bonuses. If yes, could you please specify, which one you activated?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Welcome bonus was used but my money was won from my last deposit, so from my own money, as soon as we get a big amount to withdraw, they close the accounts.. it seems they do this often!!! shame on them ffs!

Have you asked the casino for an explanation? Did you pass the KYC verification before your account was closed?

Good morning,

Yes my account was verified , everything was alright until i won a big amount of money and wanted to withdraw, then they stop replying me and closed my account!

Thank you very much Rui for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rui,

I looked at your complaint and will do my best to help you. I would like to invite Bet7 Casino into this conversation. Can you please specify what is the problem with player’s withdrawal and why did you close his account?

We would like to ask the Bet7 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

Thank you for reaching bet7.

Without knowing the player Used ID or registered email, unfortunately there's not much we can do to analyse this situation.

I can reassure, we don't close accounts without a justifiable reason and the player is always informed about those reasons.

Cheers,

Bet7 Support

I try to contact them and nothing, I barely inform who I am, close the chat right away and now I can't even enter the chat, I'm blocked there too !?

Anyway big impostors is what it is, I'm already playing in another house, forget it, damn time I went to play in these hooligans!

Never!

Tento entrar em contacto com eles e nada, mal informo quem sou fecham logo o chat e agora nem consigo entrar no chat, estou bloqueado lá tambem!?

Enfim grandes impostores é o que é, já estou a jogar noutra casa , esqueçam, maldita hora que fui jogar nesses aldrabões!

Nunca mais!

Dear Rui,

please write here your User ID or registered email.

Dear Rui,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

There´ s no point, already tried to contact them, they dont care!

And im not gonna put my details here for eveyone to see!

What a big scam this is!!

Regret the day i tried this website..

Run from this website guys thats all i can tell you!

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.