BET90 Casino - El jugador tiene dificultades para retirar sus ganancias.

Not possible to withdraw money. Been like this for a week now and the only error message is "payment methods not found". Contacted support last week and they said it would be fixed shortly...

Dear yral,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela.

My account is verified and I have gotten no alternative for withdrawing my winnings.

Dear yral,

Could you please advise what payment method you have used to deposit funds into your account?

Astropay was used, and it is not able to withdraw back to it. Actually none of the given methods work

The discussed amount has also decreased to 15000 kr because I lost 2 betting🙂

After some quick reading I think you have misunderstood the case. I have the choice of withdrawing to astropay and have done it before. BUT, it does not work now. Customer support is giving no helpful feedback and I think they are short on cash and therefore cannot pay....

Thank you very much, yral, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

PS: I have corrected the disputed amount from 17,000 kr to 15,000 kr.

Hello yral,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and will contact the casino to see if I can help.

Dear BET90 Casino,

Could you please provide some information regarding the player's issues in proceeding with the withdrawal request?

Thank you.

Kind regards,

Tomas

Hi everyone,

Astropay is currently not available due to technical issues indeed. However, the player has the option to request a manual bank withdrawal in his account. There is no restriction on that.

Regards

Franzi

I appreciate your answer Franzi!

This information was never communicated to me even tho I have been with you customer support chat a countless amount of times during the latest week.

Will look into withdrawing through bank

Hi Lars, I will make sure the support team is aware of the option. We have an international team and depending on who you talk to, they might have not been completely up to date about norwegian payment methods working.

Regards

Franzi

Thank you both for your cooperation.

Dear yral,

I believe that bank withdrawal will work for you now. Could you please update us once you receive the funds?

Kind regards,

Tomas

I have requested the withdrawal using bank and hopefully this will not take too long.

Will update when money arrives

I see the time is now slowly running out with 17h left. I have still not recieved the money, even after 3 business days as the terms of bet90 say. They will probably again blame technical issues, hopefully the money arrive soon🙂

Dear BET90 Casino,

Could you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi everyone,

I just asked the responsible team and by the end of next week the money should be with you Lars. Let me know in this thread if you encounter any issues.

/Franzi

Dear yral,

Could you please update us once you have received the payment? Thank you.

Kind regards,

Tomas

Well the week is coming to an end again...

No money whatsoever.

I got a mail from bet90 saying they needed more identification documents. This is just a desperate measure to extend the time they can keep my money.

My whole account has been verified for so long and suddenly they need more.

From what I can see the withdrawal has been approved from bet90 side, so I hope the money will be in my account by early next week.

I also see that the so called techical issues with astropay is still not fixed which is just insane as it has been like this since at least the 19th of desember.

Will update once the money arrive

Dear yral,

Hopefully, your next response will be that you have received the payment.

Kind regards,

Tomas

I have finally received the money in my account

Dear yral,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas