BetCoco Casino - La bonificación del jugador falla.

Dear Casino Guru

On March 1st 2023 I made my first deposit at the aforementioned casino, I deposited €25 and redeemed the welcome bonus with x30 wagering requirement

I noticed that to date the wagering requirement has remained at 0, as if I still had no bet movements, I wrote in the alkaline chat and I was told that I would receive a response to this anomaly, but I still haven't received any response emails so I ask for your support

Thank you very much for the attention

I send you files.

Spettabile Casinò Guru

Il giorno 1° Marzo 2023 ho effettuato il mio primo deposito al casinò sopra citato, ho depositato 25€ e riscattato il bonus di benvenuto con requisito di scommessa x30

Ho notato che ad oggi il requisito di scommessa è rimasto a 0 , come se ancora non avessi movimenti di scommessa, ho scritto in chat alcalino e mi è stato detto che avrei ricevuto risposta a questa anomalia, ma ancora non ho ricevuto nessuna email di risposta, quindi chiedo a voi supporto

Grazie mille per l attenzione

Vi inoltro file.

Hello Stefy0,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetCoco Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you contact the casino with this issue and when was the last time they responded to you?

Please be sure to not place any bet until the issue is resolved as it might only make more trouble. Also such issues will definitely take more than just 2 days to fix so give the casino a little more time to deal with it.

Looking forward to your answer.

Regards,

Nick

Dear Casino Guru

I signed up for the casino on the same day that I requested the bonus with deposit, so on 1st MARCH 2023, after starting to play, after about 3 hours I entered the dashboard page to see the movement of the requirement and I saw that it was basically stopped, like i never started betting slots, so i immediately contacted chat to confer the problem, i was told that they would transfer the Technical support request to the relevant department, but no one wrote me anymore, so i'm returned to chat many other times always with the same answer

In my possession I have all the chats

I can send them here or wherever you want if that's okay with you

A thousand thanks

Spettabile Casino' Guru

L iscrizione al casinò è stata effettuata il giorno stesso che ho richiesto il bonus con deposito , quindi il giorno 1° MARZO 2023, dopo aver iniziato a giocare, dopo circa 3 ore sono entrata nella pagina dashbord per vedere la movimentazione del requisito e vidi che era praticamente fermo , come se non avessi mai iniziato a scommettere alle slot, quindi contattai immediatamente la chat per conferire il problema, mi è stato detto che avrebbero trasferito la richiesta di supporto Tecnico al reparto competente, ma nessuno mi ha scritto più, quindi sono tornata in chat tante altre volte sempre con la medesima risposta

In mio possesso ho tutte le chat

Posso inviarle qui o dove volete se per voi va bene

Grazie mille

I was only able to forward a few chats, I'll continue from here Thanks

Ho potuto inoltrare solo poche chat, continuo da qui Grazie

PS in the last few chats I was told that players depositing for bonuses should (according to them) wager the entire wagering requirement with only the €25 deposit and that the bonus in addition does not count as a wager, SO I WONDER : WHAT WHAT DOES THE BONUS ADD NOW IF IT HAS NO VALUE AND HANDLING FOR THE BETTING REQUIREMENTS?

PS nelle ultime chat mi è stato detto che i giocatori che depositano per i bonus dovrebbero (secondo loro )scommettere l intero requisito di scommessa solamente con le 25€ di deposito e che il bonus in aggiunta non conta come scommessa, QUINDI MI CHIEDO : CHE COSA SERVE ALL'ORA L AGGIUNTA DEL BONUS SE NON HA VALORE E MOVIMENTAZIONE PER I REQUISITI DI SCOMMESSA?

MY PROBLEM IS NOT THE AMOUNT TO WITHDRAW, AT THE TOP I WROTE €200 THE AMOUNT I HAVE IN MY ACCOUNT AT THE MOMENT, BECAUSE TODAY I DON'T KNOW AT WHAT POINT THE REQUIREMENT IS

IL MIO PROBLEMA NON E LA SOMMA DA PRELEVARE, IN ALTO HO SCRITTO 200€ LA SOMMA DI CUI DISPONGO SUL MIO ACCOUNT AL MOMENTO, PERCHÉ AD OGGI NON SO A CHE PUNTO SIA IL REQUISITO

Hello Stefy0,

Can you please advise if you did not play a game with 0% wagering contribution or a game which is restricted for the bonus as it might have caused the issues.

If not, it seems unusual that you can't contribute towards the wagering with the bonus balance as it would have no point of taking a bonus at all.

Dear Stefy0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.