BetdaVirada Casino - La solicitud de retiro del jugador quedó sin respuesta.

I made a withdrawal request on this site on the 15th, I sent all the documents for verification. They simply do not respond to any chat or email. They leave a lot to be desired, I also asked for the cancellation of the withdrawal, but they didn't even respond to that.

Fiz um pedido de saque nesse site no último dia 15 , mandei todos os documentos pra verificação,eles simplesmente não respondem a nenhum chat ou email.simplesmente deixam a desejar , pedi também o cancelamento do saque nem isso eles responderam

Hello antonioamaurid300,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetdaVirada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Unfortunately, I don't know which documents were approved, I spend hours in chat waiting for my turn, when it comes they close the chat. I know to tell you that they do not accept the proof of residence that I sent it to (credit card slip)

Infelizmente não a como saber qual documentos foram aprovados passo horas no chat esperando minha vez minha vez , quando chega eles fecham o chat. sei lhe dizer que eles não aceitam o comprovante de residência no qual eu mandei que e(boleto do cartão de crédito)

Hello antonioamaurid300,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

As you can see, they don't respond to anything, leaving you waiting for hours and then closing the site due to user default. They had to take this bet offline

Como se vê eles não respondem a nada deixa vc horas esperando e depois fecham o site por inadimplência do usuário.tinham que tirar essa bet da virada do ar

Thank you antonioamaurid300 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello antonioamaurid300,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BetdaVirada Casino representative to join this conversation and participate in resolving this complaint.

Dear BetdaVirada Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear antonioamaurid300,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (complaints@gaming-curacao.com or via the 'Contact' button found on their website https://www.gaming-curacao.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru