Betfoxx Casino - Se retrasó el retiro de criptomonedas del jugador.

So since the 16.07 i wait for my withdraw crypto only, the casino told me in the withdraw period 24 hours to 72 hours that the withdraw comes during the day ( not happened).Then they told me to the end of the week (again not happened).Then they told me they have delay with there provider what i can understand but since they told me that they dont answer me in the live chat or email support.

Dear marvinrossififa,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

Hello, now after 15 days I received an email saying that my account has been blocked because I played from Germany and this is not allowed.

But registering and verifying via Germany works? First no response for days and then just blocking

what a great casino

Hallo jetzt habe ich nach 15 Tagen eine Email erhalten wo steht das mein Konto gesperrt wurde da ich aus Deutschland gespielt habe und dies nicht erlaubt ist.

Aber Anmelden und über Deutschland verifiziert geht? Erst Tage lang keine Antwort und dann einfach sperren

was ein tolles casino

Hi marvinrossififa,

When I attempted to register an account with Betfox Casino, I found that only phone numbers from Ghana were accepted, and Ghana appears to be the only allowed country for this casino.

• Could you please confirm the phone number you used to register?
• Additionally, can you verify if this is the correct URL for the casino?

Thank you.

As I said, that was not the case for me as registration was possible as normal across all EU countries,

But now I'm blocked and I'm not getting any response. I don't like giving out my phone number.

Wie gesagt das war bei mir nicht so da war die Registrierung ganz normal über alle EU Länder möglich,

aber jetzt bin ich ja auch blockiert und erhalte keine Rückmeldung. Meine Telefonnummer gebe ich ungerne weiter.

Hi marvinrossififa,

• Could you please confirm if this is the correct URL for the registration page: https://www.betfox.com.gh/register?

Thank you.

Dear marvinrossififa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Betfoxx with two Xs was the name of the page where I was blocked... At some point two weeks ago I was written to say that I had been blocked but that my deposit would be refunded, which of course never happened either, what a miracle.

Hallo Betfoxx mit zwei X hieß die seite zumindest noch wo ich blockiert wurde ... Mir wurde irgendwann vor zwei Wochen noch geschrieben das ich zwar blockiert wurde, aber die Einzahlung zurückerstattet bekommen würde was natürlich auch nicht passiert ist, was ein wunder.

Hi marvinrossififa,

• Is this the correct website URL: https://betfoxx.com/?
• Could you please forward any relevant communication you’ve received from the casino to petronela.k@casino.guru?

Thank you.

Yes, this is the right one. It would be enough if you could register and deposit from Germany, because withdrawing from Germany is obviously not possible.

Ja dies ist die richtige würde ja schon reichen wenn man sich aus Deutschland regestrieren und Einzahlen kann, weil Auszahlen aus Deutschland geht offensichtlich nicht.

Hi marvinrossififa,

I have updated the complaint to reflect the correct casino.

Before we proceed with contacting the casino directly, could you please forward the relevant communications between you and the casino to petronela.k@casino.guru?

Thank you.

Dear marvinrossififa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.