Betfred Casino - La cuenta del jugador se cerró.

Hi

My card was having visa issues and wouldn't let me deposit funds so I used my friend's card to deposit, fully unaware that I was supposed to do this. I have multiple casino accounts and have never at any point committed any wrong doings.

The first deposit was excepted by betfred following that 5x deposits totalling around 6 thousand.

I ended up winning 7500 which I requested a withdrawal as I normally would, withdrawal was exsepted and received funds the next day.

Still unaware of any problems as why would 5 x deposits and a security checked withdrawal all be excepted.

The next day using the funds I'd won and been paid out I deposited around 21000 in approximately 8xdeposits and ended up banking 28000.

It wasn't until I withdrew that I was informed that my account had to have security before withdrawal could be processed ( still unaware of any issue)

Am i right in saying after reading through terms that betfred do allow 3rd party card transactions if pre approved.

My depositing multiple times and withdrawing isn't that excepting a 3rd partys card.

I wouldn't of deposited any further funds if I wasn't led to believe that there wasn't an issue.

Making over 20000 worth of deposits over multiple transactions and nothing was flagged up as fraudulent

If my deposits and withdrawal weren't exsepted in the first instance I would of never gone on to redeposit multiple times the following day.

After a week of providing the information they required they closed my account stealing the 28000 I had in my account.

Not at any point have they tried to contact the card holder or contact the bank regarding any thing fraudulent.

I submitted 2 complaints with no response as they have stated they will not talk to me .

I really don't know what to do next as I must have a case to get my deposits back they can't just take all my money which is all they are interested in and not bothered regarding fraud.

Really would like some advice please as feel like I've been wrongly treated.

Kind regards

Simon mc*****

Hello topendtiling33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betfred Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly - was it before the first withdrawal? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that using a 3rd party deposit is against the casino terms in almost every single online casino. The only step you may take is that the owner of the card requests for a refund of deposits but there is basically zero chance to get anything from the winnings.

Looking forward to your answer.

Regards,

Nick

Hey

Really grateful for a response and your time.

When you say request a refund I'm presuming you mean directly to betfred from the cardholder.

How would you word this conversation not being stupid just don't want to word it Incorrectly.

Kind regards

Simon

Also I'm account was verified when I opened it a few years ago .

They only asked for verification again directly after second withdrawal request.

But not the first time I withdraw.

Which for 7500 you would if thought would be required as never withdraw anything near that before .

Also at pretty much the same time I had a safer gambling email.

Which I thought would be to cover there backs as depositing over 20000 in 5 hours could be considered as irrisponsible Also no proof of where playing funds where sourced from.

Maybe another route to take??

Hi

Would it be possible to reply to previous message. Really want to get to the bottom of this issue.

Appreciate your busy and really appreciate your time.

Thanks Simon

Hello topendtiling33,

Is it possible to forward your deposit history and conversation with the casino to nikolas.b@casino.guru for further review?

Hi

I have no access to Any of my account unfortunately as its been closed and they are not responding to any communication from me and I'll tried multiple times

Simon

Hello topendtiling33,

Basically the solution would be that your friend (owner of the card) would request a refund from the casino but even then it is not 100% sure that they will refund anything.

You could also try to contact the licensing authorities of the casino to help you out but unfortunately, we can do nothing regarding this case as you breached the casino terms.

Is there anything else we could assist you with? If not, we will be forced to close the complaint.

Dear topendtiling33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.