BetOnRed Casino - El pago del jugador se retrasa.

I have been waiting for a payout from betonred since last week. I have contacted them multiple times, and they each give different explanations. Some say my money has been sent but the status hasn't changed, while others say I need to wait due to some issues, but they won't specify what the problems are. No one can tell me where my money is or when it will arrive.

When I ask for documentation that my money is on the way or why it says the money will be sent on the next banking day, even though several banking days have passed since last week, they reply that a technical problem is preventing the status from being updated. They also say they cannot spend more time on this issue because other customers are waiting to be assisted.

Jeg har siden sidste uge afventet en udbetaling fra betonred. Har været i kontakt med dem flere gange hvor de siger noget forskelligt - nogle siger mine penge er sendt men at status ikke er ændret andre siger jeg skal afvente pga problemer men de fortæller ikke hvilke problem. Ingen kan svare på hvor mine penge er og hvornår de kommer.

når jeg Beder om dokumentation på mine penge er på vej eller hvorfor der står pengene først sendes næste bank dag og der har været flere bank dage siden sidste uge er svaret at et teknisk problem gør det ikke ændre status og de ikke kan bruge mere tid på sagen da andre venter på kontakt til dem.

Dear Beflo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

everything is verified and approved, so I have to try to wait for them and give them a little longer - You just become uncertain when they come with different information about where your money is

alt er vertificeret og godkendt så jeg må prøve afvente dem og give dem lidt længere frist - Man bliver bare usikker når det er de kommer med forskellige informationer om hvor ens penge er

They think the money has been paid out, but they have not accessed my account, have sent account statements, etc. to them, and have asked them for documents where the money has been sent, but they obviously cannot send that to me, so it is difficult to request them from the bank when they don't confirm where the money is sent to? They still haven't changed the status as paid on the website, therefore I don't fully believe them 🫣

De mener pengene er udbetalt men de er ikke gået ind på min konto har sendt konto udtog mm til dem , og har bedt dem dokumenter hvor pengene er sendt hen men det kan de åbentbart ikke sende til mig så har svært ved efterlyse dem i banken når de ikke bekræfter hvor pengene er sendt hen? De har stadig ikke ændret status som udbetalt inde på hjemmesiden derfor tror jeg ikke helt på dem 🫣

betonred now writes the following on their website when you log in - could this be why my money is not paid out or my status changed?

betonred skriver nu følgende på deres hjemmeside når man logger ind - kan det mon være derfor mine penge ikke udbetales eller ændre status ?

Betonred wrote today that they can't find my money, it's not on my gaming account and it's not with the 3rd party payer - and they haven't gone into my account when I ask where the money is and how I get it paid out, no one can answer - I have asked if I can cancel my payment and also be sure to get them out by applying again but they do not answer me - How do I get my money paid out 😕

Betonred har idag skrevet de ikke kan finde mine penge de står ikke på min spillekonto og er ikke hos 3 parts udbetaleren - og de ikke gået ind på min konto når jeg spørger hvor pengene så er og hvordan jeg så får dem udbetalt kan ingen svare - Har spurgt om jeg kan annullere min udbetaling også være sikker på få dem ud ved ansøge igen men de svare mig ikke - Hvordan får jeg mon mine penge udbetalt 😕

Now my payout suddenly deleted payout and I can't request payout again as they require new verification - How bad after almost 14 days when everything has been verified.

I have resubmitted card information after all it was verified and I have documentation that it was certified

Nu min udbetaling pludselig slettet udbetaling og jeg kan ikke få lov anmode om udbetale igen da de kræver ny vertificering - Sikke dårlig efter næsten 14 dage hvor alt har været vertificereret.

jeg har sendt kort oplysninger ind igen trods alt var vertifiveret og jeg har dokumentation på det var certificeret

If you would like to close the case, write the help, I put you on the case - At least they came only a few hours later 🫣😂

I nå gerne lukke sagen det hjælp skrive jeg satte jer på sagen - Så kom de ihvertfald kun få timer efter 🫣😂

Thank you for your reply, Beflo. Unfortunately, I am not sure I understand correctly your last message. Could you please clarify? Have you received your winnings?

Dear Beflo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.