BetOnRed Casino - El retiro del jugador es rechazado repetidamente.

Hello, I tried to make my first withdrawal and it keeps getting rejected. The withdrawal always gets returned to the betting page.

Hola intete hacer mi primer retiro y no lo aprueban siempre se devuelve el retiro a la página de apuesta

Dear andrestapia1516,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Could you please share your communication with the casino in which you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

And if my account is verified and every time I try to withdraw they send me by email what I just sent them

Y si mi cuenta está verificada y cada vez que intento retirar ellos me envían por mi correo lo que les acabo de mandar

I even sent an email to their page and they didn't respond.

Incluso les envio un correo ala página de ellos y nome responden

Have you tried contacting live chat regarding the issue?

Have you received any explanation or recommendation on how to proceed?

If the issue persists. post screenshots of your interaction with live chat here.

They responded to me by email and told me that they would resolve the problem and told me to wait but today they rejected my withdrawal again. That page is a lie, they deceive their customers.

Ellos me respondieron por correo me dijeron que me Ivan a resolver el problema y me dijeron que esperara pero hoy me volvieron a rechazar el retiro esa página es mentira engañan a sus clientes

Has the casino offered other means to pay out your winnings?

Your interaction with casino support would be very helpful in understanding the situation. Please share it here or send it to my email at tomas@casino.guru

Dear andrestapia1516,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.