Betstarexchange Casino - Betstar le negó al jugador el bono por pérdida.

Betstar is not giving loss bonus, i have played more and suffered loss of RS 13010 for the week January 1 to 7, but they are not giving loss bonus and also not telling why they are not giving, simply cheating.

Hello nishchai,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betstarexchange Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever receive any bonus from the casino in the past? When was the last time you spoke to the casino and what was it about?

Please note that after I've checked the casino terms, there is not a single mention about any bonuses given by the casino so if you did not receive any in the past, you will probably never receive any in the future as well.

Looking forward to your answer.

Regards,

Nick

Yes sir. Everything is perfect, several times i have received loss bonuse even last month also i have received

these are the loss bonus i have received

Kindly respond

I have shared all the loss bonus details that i have received

Hello nishchai,

Unfortunately, as the casino has no specific bonus conditions, and bonuses are always considered as a good-will of the casino, there is nothing we can do as it is entirely their decision whether they give a player a bonus or not and nobody can force them to do so.

If you are dissatisfied with the bonuses, I would recommend to chose a different casino which fits your play style.

I'm sorry that we could not help you out with this specific case. Is there anything else we could assist you with? If not, we will be closing the complaint.

I didn't expect from you this

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.