BillyBets Casino - La cuenta del jugador ha sido cerrada.

I made a deposit and played it without a bonus, my winnings amounted to €1000, I requested a withdrawal of €500 and it was put under review for three days, waiting and there was no response, I tried to enter to play and it turns out that I couldn't, I contacted customer service via chat and they told me that my account had been cancelled, I asked for the reason and they told me that it was an administrative decision and they couldn't provide me with any information? I demand a solution

Hice un depósito y lo jugué sin bono,mis ganancias ascendieron a 1000€,pido un retiro de 500€ y se pone en revisión tres días,esperando y no hay respuesta,intento entrar a jugar y resulta que no puedo,me pongo en contacto con atención al cliente mediante chat y me dicen que mi cuenta ha sido cancelada,les pido el motivo y me dicen que es una decisión administrativa y no pueden facilitarme ninguna información?exijo una solucion

Hello jnan1967,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BillyBets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick