Bitsler Casino - La cuenta del jugador se cerró.

They closed my account without my permission and days before I had spent more than $3000% and I had the coupon for the month that they did not give me what I had. The casino account are a fictitious self-exclusion since they let you access simply by registering another account

Me cerraron la cuenta sin mi permisso y dias anteriores habia gastado mas de 3000%$ y tocaba el cupon del mes que no me dieron lo que tocaba. El casino cuenta son una autoexclusion ficticia ya que te dejan acceder simplemente registrando otra cuenta

Hello maikydimagio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bitsler Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much was your real balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear maikydimagio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.