Bizzo Casino - El jugador experimenta problemas de retiro.

Hello! This casino is filled with scoundrels. I have €11,000 in winnings to collect, I made several withdrawals, they cancelled them and told me that I had to verify my card. After fighting with them on chat, they suddenly tell me that's not the issue, they made a mistake. The real issue is that I can only withdraw €4,000 per day, so I go back to my account and make a withdrawal of only €4,000. Later, I log in again and once more my withdrawal has been cancelled. I write to them again, and they tell me they can't make the payment to that card, the card I always play with, the one that's verified and the one I've used for withdrawals before. They tell me I have to add a new payment method, verify it again, make deposits, play, and then I can withdraw. Excuse me? They are scammers of the highest degree! I have written to the email provided to make a complaint, and there was no response. Is this legal? I want to report them as they always have thousands of excuses not to pay but none to accept deposits. Scammers!

Hola! En este casino son unos sinvergüenzas, tengo un premio de 11000€ para cobrar, hago varias retiradas, me las cancelan y me dicen que es porque tengo que verificar mi tarjeta. Después de pelear con ellos por el chat de repente me dicen que no es eso, que se han confundido, que el problema es que solo puedo retirar 4000€ diarios, con lo que vuelvo al perfil y hago retirada solo de 4000€. Al rato vuelvo a entrar y de nuevo retirada cancelada, les vuelvo a escribir y me dicen que esque no me pueden hacer el pago en esa tarjeta, tarjeta con la que siempre juego, que esta verificada y con la que e retirado otras veces, que tengo que poner un nuevo método de pago, verificarlo de nuevo, hacer depósitos, jugar y luego podré retirar. Perdonaaaaaa? Son unos estafadores como la copa de un pino!! E escrito al correo que proporcionas para poner una reclamación y ni contestastan. Esto es legal? Quiero denunciarlos, siempre mil pegas para pagar y ninguna para hacer los depósitos. Estafadores!!

Dear Noeliagym,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you made successful withdrawals from this casino in the past using the same withdrawal method? Could you please clarify when exactly you made the last successful withdrawal?

If possible, please post here a screenshot of your withdrawal history.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Noeliagym,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.