Bizzo Casino - El jugador lucha por retirar su saldo.

First they tell me rollover x3 to withdraw, perfect like any casino, (BE CAREFUL THAT YOU CANNOT KNOW HOW MUCH YOU HAVE OF THE ROLLOVER ON THE PAGE AND support does not tell you)

Ok so I made the total sum of my bet in rollovers with the "VIP" points that give you 1 Point for every 20 EUROS.

I have 1451 CP = 1451 x 20 = 29,020 EUROS wagered in total

It's impossible if I deposit, eye rounded up

I had to spin all the shells X3

and I have drawn 29,020 EUROS and they do not want to release my withdrawals, they do not process them, they make excuses, they do not accept them, whereas before they were literally instantaneous

And I've had much more than X3 of rollover, MUCH MORE and they don't want to give me money

Now they are not processing me or accepting any withdrawals.

They always leave them pending now, they don't even take them into account, they don't even take 5 business days or anything, they just don't process them or take them into account, the support isn't helping me, I can't do anything and it's a lot of money

Primero me dicen haz el rollover x3 para retirar, perfecto como cualquier casino, (OJO QUE NO SE PUEDE SABER CUANTO LLEVAS DEL ROLLOVER EN LA PAGINA Y soporte no te lo dice)

Vale entonces hice la suma total de mi apuesta en rollovers con los puntos "VIP" que te dan cada 20 EUROS 1 Punto.

Llevo 1451 CP = 1451 x 20 = 29.020 EUROS apostados en total

Es imposible si yo deposite, ojo redondeado hacia arriba

Tenia que hacer girar todos los depósitos X3

y llevo girado 29.020 EUROS y no me quieren soltar los retiros, no me los procesan me meten excusas no los aceptan, siendo que antes eran instantáneos literalmente

Y llevo mucho mas de X3 de rollover, MUCHISIMO MAS y no me quieren largar la guita

Ahora no me están procesando ni aceptando ningún retiro.

Los dejan en pendiente siempre ahora ni los toman en cuenta, ni pasando 5 días hábiles ni nada solamente no los procesan ni los toman en cuenta, el soporte no me esta ayudando no puedo hacer nada y es bastante dinero

Hello Filopo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do you need to roll over your deposit or a bonus or your VIP points? Is the wagering process somewhere visible? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, if verified from the first day (JANUARY 7, 2023), you need as a condition to withdraw x3 rollover, which I did several times more than that amount, I do not use bonuses in any type of casino, the vips points are for my account and They help me see approximately how much I have wagered in total within the casino.

There is no visibility within the casino to see how much I have bet or bet or to know if the rollover ends or not, I had to do it manually by multiplying the VIP points x 20 EUROS.

I spoke with the "vip manager" he said that he would notify finances and I don't know what, nothing has happened either in this regard

I talked to support and they tell me that it takes time to process withdrawals and to wait, being that before literally the withdrawal process. EJ: I withdrew 1000 USD suppose and they arrived in 5-30 minutes.

They took the order in 5 minutes and then the deposit took 30, now mysteriously the withdrawal order is not even processed, I don't get an email telling me anything. For me they are seeing if I did something wrong to not give me my money, but I have everything in order

Buenas, si verificado desde el primer día (7 de ENERO 2023), Necesitas como condición para retirar rollover x3, el cual hice varias veces mas que ese monto, no uso bonos en ningún tipo de casino, los puntos vips son para mi cuenta y me ayudan a ver aproximadamente cuento he apostado en total dentro del casino.

No hay visibilidad dentro del casino en ver cuanto llevo de la apuesto o la apostado o para saber si termine el rollover o no, yo tuve que hacerlo manual multiplicando los puntos VIP x 20 EUROS.

Hable con el "vip manager" dijo que aviso a finanzas y no se que, no ha pasado nada tampoco al respecto

Hable con soporte y me dicen que demoran en procesar los retiros y que espere, siendo que antes literalmente el proceso de retiro. EJ: Retiraba 1000 USD suponte y llegaban en 5-30 minutos.

Ellos agarraban la orden en 5 minutos y después el deposito llevaba en 30, ahora misteriosamente ni siquiera se procesa la orden de retiro, no me llega un correo diciéndome nada. Para mi están viendo si hice algo mal para no darme mi dinero, pero tengo todo en regla

And they also just completely banned me from slots without any sense and they don't even refund my deposit, not even what I win playing!

Y también me acaban de banear absolutamente de los slots sin sentido alguno y no me devuelven ni siquiera mi deposito, ni siquiera lo que gane jugando !

Hello Filopo,

Did the casino specify what term did you breach exactly that they have voided your balance? Is your account currently closed?

Yes, they didn't say I'm done, they just put "correction" of balance (literally for winning a big win from max bet XDDDDDDDDDD) and if my account is currently blocked, did they refund what I deposited?

But what gain? And the risk of doing the rollover 3? to be able to withdraw? I had to bet 3 times the amount and they returned the same amount that I deposited, they stole what I earned and on top of that, nobody covers me for the risk I could lose everything, that was literally a full scam!

Si, no dijeron termino solo pusieron "corrección" de saldo (literal por ganar una big win de max bet XDDDDDDDDDD) y si mi cuenta esta bloqueada actualmente, onda me devolvieron lo que deposite?

Pero lo que gane ? y el riesgo de hacer el rollover 3? para poder retirar? tuve que apostar 3 veces el monto y me devolvieron lo mismo que deposite, me robaron lo que gane y encima nadie me cubre del riesgo pude perder todo, literalmente fue full scam eso!

Hello Filopo,

Based on your description, the casino voided your balance due breaching the max bet rule while playing with a bonus. Is it possible to forward your betting history to nikolas.b@casino.guru for further review?

Dear Filopo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.