Bizzo Casino - El jugador tiene dificultades para cerrar la cuenta del casino.

I have been asking since yesterday for my account to be closed. They are not responding and appear to be deliberately delaying. Initially, they tried to persuade me with bonuses, but the moment I refused, they started ignoring me.

Ζηταω απο χθες να κλεισουν τον λογαριασμο μου.δεν απανταει,καθυστερει σκοπιμως.αρχικα προσπαθησε να με πεισει με μπονους και απ την στιγμη που αρνηθηκα με αγνοουν

Dear Carvingelite, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion: 

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.  

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru. 

Thank you very much in advance. 

Best regards, 

Veronika

I want my account closed because I decided to stop playing altogether

Θελω να κλεισει ο λογαριασμος μου γιατι αποφασισα να σταματησω να παιζω γενικα

I'm sorry but we are able to assist only those players who wish to self-exclude due to gambling addiction. Could you please advise if that is your case?

Dear Carvingelite,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.