Bizzo Casino - Se retuvieron las ganancias del jugador y se cerró la cuenta.

Well, my issue is that the Bizzo casino has cancelled my withdrawal of funds, citing it to be due to my gambling addiction, which isn't true as I have only played a maximum of four times. Now they're saying they're permanently closing my account for that reason. If they want to close it, that's fine but they should give me my money back. It's not fair they don't put any restrictions on depositing, but do when you want to withdraw. Please tell me what I can do.

Pues mi problema es que el casino bizzo me ha cancelado la retirada de fondos aludiendo por mi adicción al juego,lo cual no es verdad solo he jugado 4 veces como máximo ,y ahora dicen qe me cierran la cuenta permanentemente por esa razón y perfecto que me la cierren pero q me den mi dinero,pq no es justo que no te pongan impedimento para depositar pero si para cobrar,por favor dígame que puedo hacer

Dear maykeke73,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you request a self-exclusion in this casino due to ongoing gambling problems in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I hadn't played for 2 years, and I started playing again about 15 days ago but punctually, now in these days at no time did they tell me that my account was blocked, and I deposited and played without problem, until I had winnings and when I withdraw the balance they tell me that I cannot, that my account is blocked because it is duplicated, something that I did not know and that the previous one was closed due to my supposed addiction, I contacted them demanding payment and it seems that they do not pay me the profits, but If they refund me everything I have deposited these days, let's see if it's true, I'll tell you and thank you.

Hola hacia 2 años que no jugaba, y volví a jugar hace unos 15 días pero puntualmente,ahora en estos días en ningún momento me dijeron que mi cuenta estaba bloqueada,y puse depositar y jugar sin problema,hasta que tuve ganancias y al retirar el saldo me indican que no puedo que mi cuenta está bloqueada debido a que está duplicada algo que no sabia y que la anterior se cerró por mi supuesta adicción,me comunique con ellos exigiendo el pago y me y parece que no me pagan las ganancias,pero que si me reembolsan todo lo que he depositado en estos días,a ver si es verdad ,ya os contaré y gracias.

If you wish for our intervention, we would need to review your communication with the casino first. Forward it to my email at tomas@casino.guru

Please let me know about your decision, and regarding any updates.

Hello, it is already solved, they returned my deposits, thank you very much

Hola ya está solucionado me devolvieron los depósitos muchas gracias

Dear maykeke73,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru