BlackDiamondCasino - La cuenta del jugador ha sido bloqueada.

after successfully implementing the bonus, i won a little over 4000 euros.

I submitted all the necessary documents and the verification was completed within 24 hours. I submit a withdrawal request for 4000 euros. I was told this could take up to 5 working days for the payment to be made. After exactly 1 week or 5 working days, my payment was made with the following justification canceled

Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process.

The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the game sessions.

This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

I found out about this in live chat I was told again 10 working days that it would take a mail there was no.

It seems to me as if the casino wants to delay paying out unnecessarily. Is what the casino is doing right?

I trusted in the good reputation of casino guru and therefore paid in there and now regret how can the casino have such a good reputation. I was shocked to discover that the casino is already blacklisted on ask gamblers and works without a valid license.

ich gewann nach erfolgreicher bonusumsetzung etwas über 4000 euro.

ich reichte alle erforderlichen dokumente ein und die verifizierung war innerhalb von 24h abgeschlossen.ich stelle einen auszahlungsantrag von 4000 euro.man sagte mir dies könne bis zu 5 werktage dauern bis die auszahlung erfolgt.nach exakt 1 woche bzw 5 werktagen wurde meine auszahlung mit folgender begründung storniert

Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process.

The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

dies erfuhr ich im livechat man sagte mir nochmals 10 werktage würde dies dauern eine mail gab es nicht.

mir kommt es so vor als ob das casino auszahlung unnötig hinauszögern möchte.Ist das Rechtens was das casino da macht?

ich habe auf die gute reputattion von casino guru vertraut und deswegen dort eingezahlt und bereue es jetzt wie kann das casino so eine gute reputation haben.Mit Erschrecken musste ich auch feststellen das das casino bereits blacklisted auf ask gamblers ist und ohne gültige lizent arbeitet.

Dear Jörg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a bigger win. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed.

We are left with no other option now just to wait for the casino to complete their additional verification. I will set the timer for 14 days and check back with you at the beginning of November. I wish I could be of more help. Thank you in advance for your patience.

Best regards,

Petronela

was today the payment is still pending

stand heute die auszahlung ist noch immer auf pending

Thank you very much, Jörg, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

where is nick?

the casino has still not paid out after these 14 days.

in live chat you think you need more time.

I've been waiting for my winnings to be paid out for a total of 3.5 weeks, even though I'm verified

what a rogue casino i came across because i fell for the good reputation of the casino at casino guru.

how can you give this casino 8.2 / 10 points?

wo bleibt nick?

das casino hat immer noch nicht ausgezahlt nach diesen 14 tagen.

im livechat meinen sie sie brauchen noch mehr zeit.

ich warte nun schon seit insgesamt 3,5 wochen auf die auszahlung meiner gewinne obwohl ich verifiziert bin

an was für ein rogue casino bin ich da geraten weil ich auf die gute reputation des casinos bei casino guru reingefallen bin.

wie könnt ihr diesem casino 8.2/10 punkten geben?

I would like to ask Black Diamond Casino to join us and help us resolve the player's issue.

they finally paid out my winnings. I really didn't expect that anymore. I had already given up hope so the case is solved. Thanks to everyone involved

sie haben endlich meinen gewinn ausgezahlt. damit habe ich echt nicht mehr gerechnet.ich hatte schon die hoffnung aufgegeben fall ist also gelöst. vielen dank an alle beteiligten

Dear jorg,

Thank you for informing us that your issue was resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru