Blazzio Casino - El jugador canadiense se enfrenta a un problema de bloqueo de países.

Good morning,

Since 3.15.2024, "Country Blocked" comes up every time I try to log into this website. I had opened my account and deposited $40 CAD on 2.13.2024. My current balance on this account is $45 CAD.

I sent them a email and they have not responded.

Your site states that Canadain's can use this site and it has a rating 7.9 as of today. I noticed other complaints of a similar nature on your message board about a similar issue from other countries.

I've attached the email and the image I see when trying to log onto the computer. I've tried on my PC, IPad, and phone, getting the same message.

I've tried using a VPN but that didnt' work either.

Please help any way you can, I know it isn't much money but I usually wait till i'm able to withdraw my funds before depositing larger sums of money.

Thank you in advance.

Neil.

Dear neilstajkowski,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Blazzio Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when you registered in the casino and when was the last time you deposited in the casino?
• Have you made more than 1 deposit in the casino since you registered?
• Have you completed account verification in the casino?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning Tomas,

Thank you for looking into this issue for me.

Here are the answers to the questions you asked:

1.     I registered at the casino on February 13, 2024. I deposited $40 (CAD) on the same day.

2.     I only made the one deposit at Blazzio Casino.

3.     I verified my account through my email on the same day I registered (February 13, 2024).

4.     The communication with Blazzio Casino has been one way only. I have on received spam email’s (offers/bonus’s) from the casino. The last one was sent was March 7, 2024.

I checked the website again on my phone and my computer and the "Country Blocked" screen shot comes up. No response from the casino from the email I sent on March 15, 2024.

I also tried the "LiveChat" Icon in their "confirmation account" email and the "Country Blocked" screen comes up again.

Hope this helps.

Cheers,

Neil. 

Thank you very much, neilstajkowski, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, neilstajkowski,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Blazzio Casino team,

Could you please explain the player's situation in more detail? What steps should the player take to access the account and/or withdraw his funds?

I also noticed that in the meantime, the casino's review on casino.guru was updated, and there is information about casino closure. Is that correct information, please? If yes, will the casino refund the users' balances?

If we are talking about a breach of the casino's Terms and Conditions in this particular case, feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear neilstajkowski,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option on how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino was regulated by (Curaçao Antillephone N.V.) and submit a complaint directly to the regulator. You can find more about their complaint process HERE. However, as I checked in our system, the casino stopped operating, and it looks like they were closed some time ago, so I am not sure if the gaming authority can help you. However, I would try it anyway. In case of any questions or news, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru