Blizz Casino - El jugador está experimentando dificultades con su retiro.

Hi I made a withdrawal with these guys and have prolonged the payment.

First it was verification that's taken a week now they say they have to investigate the gameplay which is utter nonsense.

These people cannot play fairly and seem to nothing but con men.

Dear Darren1690,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation properly. Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? Please send me any relevant communication with the casino to veronika.l@casino.guru. Alternatively, you may post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hi Veronika

Thankyou for reaching out.

Firstly I took no bonus at all but I have played on many online casino sites with never any problems on withdrawals as most run an honourable business.

But these people have a lot of negative feedback and for good reason it seems.

But the experience with these at blizz is abysmal.

I have supplied all id that is more than satisfactory.

Wage slips, bank statement, licence, passport and a government tax letter.

But these people have 4 levels of verification and it takes them days for each level in the hope you reverse the withdrawal which is not happening at all.

They keep prolonging the verification and now they say the game is under review it was an evolution game called crazy time which is insane as a normal game out of any player's control.

I have the feeling they might use the excuse I am from the UK as reason to not pay but if that turns out to be the case and I should be entitled to receive my deposits back which is a lot more than the withdrawal.

Regards Darren

Thank you for your reply. Please understand that KYC is an essential process during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it may take up to 14 days to complete this thorough process. How many levels of verification have you passed in the casino so far? When did you send the last document needed for verification?

Also, I have checked the Terms and Conditions, and this is what I found:

2.4. By registering the Account on the Website you undertake, declare and warrant that:

2.4.4. You are not resident in Curacao, France, Iran, Iraq, Netherlands, North Korea, Singapore, St Maarten, U.S.A or the U.S.A dependencies, Ukraine, United Kingdom.

Could you please confirm that you haven't used a VPN (Virtual Private Network) to alter your location when opening the account? I'm not asking this to get you in trouble, I'm just trying to find out how Blizz handles its own rules. I wonder if the casino denies access to the users it claims not to accept.

Dear Darren1690,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.