Bongo Casino - El jugador enfrenta repetidas cancelaciones de retiros.

My withdrawal requests keep getting cancelled repeatedly.

The maximum I can withdraw at one time is 60000JPY,

and I have successfully withdrawn funds three times so far.

However, as soon as the first withdrawal is successful, when I attempt a second withdrawal, it gets cancelled. The casino explains it as a technical error on the provider's side, but I suspect they might be intentionally creating delays.

何度も出金申請がキャンセルされます。

一度に出金できるのは60000JPYまでで、

これまでに3回出金が成功しています。

しかし一度出金が成功してすぐに2回目の出金申請をするとキャンセルされます。カジノ側はプロバイダーの技術的エラーと説明しているが意図的に遅延行為をしているのではないかと疑念があります。

Dear komonga,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Bongo Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify how many withdrawal requests you currently see in your casino account as pending?

What payment method do you use for withdrawals?

When was the last time you communicated with customer support and what was it about?

Please understand that technical errors on the side of the payment provider are something the casino cannot influence in any way.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your help

All withdrawal requests have been cancelled, so there are no pending requests.

I am using jeton

If it's really a problem with your provider, you'll have no choice but to put up with it.

お世話になります

出金申請は全てキャンセルされてますので保留中の物はありません。

jetonを使用しています

本当にプロバイダーの問題なら我慢するしかありません

What was the suggestion of customer support regarding the problem with your payments?

Have you been advised to use another payment method?

Thank you for your help

Since all balances have been withdrawn, I will withdraw the complaint.

thank you very much.

お世話になります

全ての残高が出金出来ましたのでクレームを取り下げます。

ありがとうございました。

Dear komonga,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru