BonusBet Casino - El jugador no está satisfecho con el bono del casino.

I didn’t get my winning to my balance when I won euro 250. I have already asked the casino about it and they will investigate, which probably means that I never will get any answer as usual. But that is not the main reason why I writing to you.

The reason is to inform that they scam their customers?.

Bonusbet.com have an running Sunday offer on 25% bonus on live casino.

On theirs terms for this bonus they informs following:

6. The maximum Bonus that can be claimed with this Bonus is 200EUR/ 200USD/ 270CAD.

 7. The bonus comes with a wagering requirement of times forty (x40) the total amount (deposit + bonus), it can be wagered only on our Live Casino games and the wagering contributions towards the bonus requirements are:

 a. Roulette: 20%

b. Baccarat: 5%.

c. Blackjack: 10%

d. Other: 10%

 8. After activation, Bonus wagering requirement must be completed within a maximum of 10 days; failure to complete the wagering will result on bonus cancellation and any generated winnings will be lost.

 9. The maximum Bet amount which you can place while you have an Active Bonus is 5EUR/ 5USD/ 7.5CAD per spin/bet (or currency equivalent). Spins/bets higher than 5EUR/ 5USD/ 7.5CAD will not count towards the bonus wagering requirements and any

Quickest possible way to wager it is to play roulette, due to its there 20% contribution of each play and wagering is only counts for bet. Max bet is euro 5, which then gives euro 1 in wager contribution per game.

If you want to use theirs max bonus on this offer euro 200, then you need to deposit euro 800. Wagering is 40 times on deposit plus bonus, which gives euro 40.000 wagering if you use theirs max bonus. 

Each play on roulette takes one minute so for wagering euro 40.000 you need 40.000 minutes. It takes then 27 days to make that wagering If you play 24 hours a day, and the terms say that you must conclude 

this bonus within 10 days time! Is such scam behavior really allowed? 

Hello janne22maj,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BonusBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you claim the weekend bonus anytime and if yes, what was the status of your wagering? When was the last time you speak to the casino and what was it about?

Please note that you are not obligate to play roulette there so you can wager the money on any game allowed - it is not the fastest way for sure if 1 bet takes 1 Minute.

Looking forward to your answer.

Regards,

Nick

Hello,

I have asked the casino about the missing win so we can wait for their response on that first.

I wanted more here to announce that they have this campaign which according to the calculation is not achievable. And no, you can't play slots, but only live casino with that promotion, where roulette is then the fastest way.

mvh/ Jan K******

Hejsan,

Jag har frågat casinot om den saknade vinsten så vi kan avvakta deras svar om det först.

Jag ville mer här meddela att de har denna kampanj som enligt beräkningen inte går att uppnå. Och nej, man kan inte spela slot, utan bara live casino med den kampanjen, där roulette då är snabbaste sättet.

mvh/ Jan K*******

Hello janne22maj,

Unfortunately once you accepted the bonus, you agreed to it's terms and conditions. Bonuses are designed by the casino directly to make it as attractive as possible, sometimes just to adjust the player's balance so they can play more.

Also if you have to wager 40K while you bet 5€ at max it means you have to make 8000 spins which is only something above 5 days.

Could you please advise how much did you deposit exactly?

Well, it would have been about 5 days that you write in normal cases, but here only 20% of the stake applies as wagering. So you have to play 25 days during 24 hours of play to reach the wagering requirement, and the promotion allows Max 10 days to complete the promotion.

So completely impossible.

i only deposited euro 25, but got tired after 6 hours of playing.

mvh/ Janne

Jo det hade varit dryga 5 dagar som du skriver i normala fall men här gäller bara 20% av insatsen som wagering. Alltså måste du spela 25 dagar under 24 timmars spelande för att nå omsättningskravet, och kampanjen tillåter Max 10 dagar att fullfölja kampanjen.

Alltså helt omöjligt.

jag satte bara in euro 25, men tröttnade efter 6 timmars spelande.

mvh/ Janne

Hello janne22maj,

Unfortunately if it was not specifically your case, there is nothing we can do. With your deposited amount you could easily finish the bonus without any problem and we have not yet received any other complaints regarding this specific bonus.

I believe that there must be an explanation behind the high wagering but as no complaint arrived regarding it where it was practically impossible to finish the bonus, there is no reason for further investigation.

As you can see the casino has bad reputation in our review and we do not recommend players to play there neither with real money or bonus balance.

Is there anything else we could assist you with?

Okay thanks

Okej, tack

The complaint will be now closed for the above explained reason.