BonusBet Casino - El jugador tiene problemas con la verificación de la cuenta y los procedimientos de retiro.

I thought I'd write about my own experience with this particular casino just for fun, even though it probably won't make a difference. In hindsight, I started googling this casino and realized that many others have had similar issues with it. If I had read this information beforehand, I would have definitely skipped it. THIS CASINO IS ADVERTISED AS A QUICK CASINO, WHICH IT DEFINITELY IS NOT!

I deposited 20€, received a 100% bonus. The wagering requirement was only 4000€ and the maximum withdrawal 600€, should one happen to complete the wager. TERRIBLE BS. I wouldn’t recommend this casino to anyone. Stay far away.

Anyway, I succeeded in wagering and didn't violate any bonus rules. I tried to withdraw 400€ after completing the wagering process. Immediately on the site, it stated that the account needs to be verified before withdrawal. Quick casino? I had to send pictures of my driver's license, electricity bill, and account statement. I took a screenshot of the account and a photo from my laptop, as my bank hasn't provided anything in paper form for eons. I covered all the unnecessary details in the pictures of the electricity bill and account - neither were approved. Not even the electricity bill, because I covered the "important details". According to them, important details are the invoice amount and electricity consumption? What the hell??? Regarding the account picture: the only option is to have a paper document or pdf. The bank doesn't provide any account statements in paper form, it hasn't done in decades. I could download a pdf of last month's account statement from online banking, but I'm certainly not going to share information about my money transactions with anyone.

I provided feedback on these aspects and got a response in English (Customer service should also be in Finnish). The response did not remark anything about my concerns, just the usual rhetoric. In practice, they legally stole 20€ from me and left my entitled funds of 400€ untouched. My account remains open and the money sits there, where it will likely stay.

STAY AS FAR AWAY AS YOU CAN FROM THE BONUSBET QUICK CASINO. I RECOMMEND YOU LOOK UP OTHER PEOPLE'S EXPERIENCES.

Ajattelin tänne huvikseen oman kokemukseni kyseisestä kasinosta raapustaa, vaikka tuskinpa tällä mitään merkitystä on. Jälkikäteen aloin googletella tätä ko. paikkaa ja huomasin, et tosi monella on vastaavia ongelmia tän paikan kans. Jos oisin ensin lukenut, niin oisin kyllä skipannu. KASINOAHAN MAINOSTETAAN PIKAKASINONA, JOTA SE EI TODELLAKAAN OLE!

Talletin 20e, sain 100% bonarin. Kierrätusvaatimus ei ollut kuin 4000e ja maksiminosto 600e, jos sattuu onnistumaan kierrätys. AIVAN JÄÄTÄVÄÄ P**KAA. En suosittele kasinoa kenellekään, vaan kiertäkää kaukaa.

Enivei, onnistuin kierrättämään, bonussääntöjä en rikkonut. 400 e koetin nostaa pois ku kierrätys ohi. Heti sivuilla ilmoitus et pitää tili vahvistaa ennen nostoa. Pikakasino?? Ajokortista, sähkölaskusta ja tilistä kuvat. Tilistä kuvankaappaus ja kameralla kuva läppäriltä, koska pankki ei ole ikuisuuksiin toimittanut mitään paperilla. Sähkölaskusta ja tilin kuvista peitin kaikki ylimääräiset. Kumpikaan ei mennyt läpi. Ei edes sähkölasku, koska peitetty tärkeät tiedot. Tärkeitä tietoja heidän mielestään on laskun summa ja sähkön kulutus? Mitä helvettiä??? Tilistä kuva: ainoa mahdollinen on et kuva pitää olla paperidokumentista tai pdf. Pankki ei toimita mitään tiliotteita paperillisena, ei ole toimittanut vuosikymmeniin. Nettipankista sais ladattua esim edellisen kuukauden tiliotteen pdf:nä, mut en todellakaan laita omasta rahaliikenteestä mitään tiedostoja kenellekään.

Laitoin palautteen noista, vastaus tuli englanniksi (pitäisi olla suomenkielinen asiakaspalvelu myös). Vastauksessa ei kommentoitu mitenkään noista asioista, vaan samaa jargonia. Käytännössä varastivat laillisesti multa 20 e ja jättivät mulle kuuluvia rahoja 400 e. Tili auki ja rahat makaavat siellä ja sinne varmasti jäävätkin.

BONUSBET PIKAKASINO(!!!!!) KIERTÄKÄÄ HELVETIN KAUKAA. KANNATTAA GOOGLETELLA KOKEMUKSIA.

Dear Panzer23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly the casino is having issues accepting your electricity bill and bank statement documents?

Could you please share the communication you received from the casino regarding the verification of your casino account? Please send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Email sent. 👍🏾

Lähetetty sähköposti. 👍🏾

Thanks for your email.

Please understand casinos often ask for documents that are in a certain format and are unedited, unless specifically allowed, for example, a credit/debit card number on a credit/debit card.

We would advise you to provide the casino with unedited documents in the format the casino asks for, otherwise, you might not be able to complete account verification and withdraw your winnings.

Let me know about the result.

Dear Panzer23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.