BonusBet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Please casino guru i need your help i feel like They are scamming me i won 1500 with a 50 deposit on this random casino i found online No idea it was this bad i have verified everything Made a withdrawal but then after i did they keep coming with new things to be verified like i already verified my id but now they ask me for id with a selfie .. so i feel like this is a never ending circle.

hope to see a response

kind regards mo

Dear iwayz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process and it isn't anything unusual when casinos ask for additional documents even though the player's account has already been verified.

Could you please advise if you have already provided the required documents? If yes, when exactly?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hey Yeah i did send the asked verfication got a e-mail today that said They reviewed it but my withdrawal got sent back to my account Again

Thank you for your reply, iwayz. Could you please advise if you've requested a new withdrawal? Have you accumulated your winnings with or without an active bonus?

Yes after i Made this post the casino was much faster and send me my money so Who knows what happened but still thanks for the help!

Do I understand correctly that you have received your withdrawal? Can we now consider this complaint resolved?

Dear iwayz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.