Boo Casino - El jugador está luchando por retirar sus fondos del casino.

I made deposit 50 at Boo casino

They asked to roll over. Since I didn't put it with Bonos.. until then blz but later I requested the withdrawal of 976 reais and until today it didn't fall into the account since I made the deposit I have the right to my money they don't answer in the chat or in Gmail

Eu fiz o depósito de 50 na Boo cassino

Eles pediu pra fazer rolover. Sendo que eu não coloquei com Bonos.. até aí blz mais depois eu solicitei de 976 reais o saque e até hj não caiu na conta sendo que eu fiz o depósito tenho direito do meu dinheiro eles não responde no chat e nem no Gmail

Dear a991770169,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Boo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if the casino gave you an explanation about any necessary wagering you need to complete? When did you request a withdrawal of your funds from the casino? Is your account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

There wasn't even a place saying the rolover after I deposited that the mssg appeared when I went to withdraw that I had to do the rolover

Não tinha nem um lugar falando o rolover depois que eu depositei que apareceu a mssg quando eu fui sacar que tinha que fazer o rolover

Dear a991770169,

The requirement to wager your deposit is the standard AML (anti-money laundering) rule. Not all casinos require this, but it isn't anything unfair.

Could you please forward the communication (emails, chat transcripts) from the casino to my email at tomas@casino.guru?

Were you advised how much you need to wager in order to be able to withdraw?

Dear a991770169,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.