Bruce Bet Casino - El jugador no puede enviar correctamente los documentos de verificación para un pago.

For weeks I've been trying to submit my documents for the payout. The usual responses are that the images are not visible, the IBAN can't be recognized, or the name can't be seen improperly. I am gradually feeling conned and stupid. I'm not so foolish as to not be able to take a photo of my credit card. I suspect fraud.

Seid wochen versuche ich meine dokumente für sen auszahlung immer wieder absage ecjen nicht sichtbar iban nicht zu erkennen name nicht richtige zu sehen immer Diese aussagen langsammer fühle ich mich verarscht und dumm bin doch nicht so dumm von kredit karte foto zu machen habe verdacht auf betrug

Hello sisdagi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bruce Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hallo nick

They said at the last conversation Karye took photos without a name without an Iban. Is that possible? The card only consists of the name and Iban and BIC. How can you miss it when you take a photo and not be visible? I have photographed all my documents in all perspectives from close to something far from the left of enough infinite photos can be taken if you would like to upload the things that I have submitted here in writing

Die sagen bei der letzte gesprech karye fotografiert ohne name ohne iban ist das den möglich die karte besteht nur aus name und iban und bic wie kan Man bei foto machen dieses verfehlen und nicht sichtbar sein habe meine ganze dokumente in allem ptrespektiven fotografiert vom nahen von etwas weitem von links von reicht unendliche fotos gemacht kann wenn Sie Möchte auch hier im schreiben das die sachen hoch laden die ich eingereicht habe

It worked thanks to your help, it's good that there are good people like you, thank you very much, I'm so relieved 👍👍👍👍

Es hat geklappt dank ihrer hilfe gut das es solche gute menschen wie euch gibt vielen dank bin so erleichtert 👍👍👍👍

Dear sisdagi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru