Buusti Casino - El jugador perdió el acceso a su cuenta de casino.

I deposited €40 and tried to play the game, but it didn't open. I logged out and after that I tried to log back in, but it didn't work anymore despite numerous attempts. Customer service refuses to answer my messages anymore.

Talletin 40€ ja yritin pelata peliä, mutta se ei auennut. Kirjauduin ulos ja sen jälkeen yritin kirjautua takaisin sisään, mutta se ei enää onnistunut lukuisista yrityksistä huolimatta. Asiakaspalvelu ei suostu enää vastaamaan viesteihini.

Dear Sjarbelo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Buusti Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were you able to spend any money in the casino on any game at all?
• Did the casino inform you why your account was made unavailable?
• Did the casino explain what will happen to your deposited funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

For some reason, I can no longer log into my game account at all. The casino has never responded to my messages. All I've done is try to play a game that won't start. After that I logged out and I haven't been able to log in again. In my opinion, I haven't broken any of the casino's rules, but the casino doesn't even give me the opportunity to withdraw my deposited money.

En pääse jostain syystä enää ollenkaan kirjautumaan pelitililleni. Kasino ei ole kertaakaan vastannut viesteihini. Ainoa, mitä olen tehnyt on se, että yritin pelata peliä, joka ei suostunut käynnistymään. Tämän jälkeen kirjauduin ulos, enkä ole päässyt kirjautumaan uudelleen sisään. Omasta mielestä en ole rikkonut mitään kasinon sääntöä, mutta kasino on, kun ei anna mahdollisuutta edes ottaa tallettamiani rahoja pois.

Thank you very much, Sjarbelo, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The matter has already been resolved. It took 4 days for customer service to respond to my message. Not very fast service, but I got back into my game account and the money was playable.

Asia on jo ratkennut. Kesti 4 päivää asiakaspalvelulta vastata viestiini. Ei kovin nopeaa palvelua, mutta pääsin jälleen pelitililleni ja rahat olivat pelattavissa.

Dear Sjarbelo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru