Cadoola Casino - Los retiros de jugadores se han retrasado.

Since last Sunday, I have had two pending withdrawals amounting to 500 EUR. I have contacted customer service almost daily seeking a solution to the problem, and they have done absolutely nothing about it. All I receive are apologies.

This casino is terrible. They make it very easy to deposit but it is an ordeal to receive a withdrawal, especially considering that I have made deposits totaling over 1,000 EUR this month. As a result, I will not make another deposit until I receive my pending withdrawals.

Llevo desde el Domingo pasado con dos retiros pendientes por importe de 500 eu ,me he puesto con el servicio de atención al cliente casi a diario buscando una solución al problema y no han resuelto absolutamente nada ,solo recibo disculpas.

Casino nefasto , muchas felicidades para ingresar pero es una odisea recibir un retiro ,y teniendo en cuenta que este mes he realizado ingresos por importe de más de 1000 EU, resultado.no volveré a hacer un ingreso hasta que no reciba mis retiros pendientes.

Dear Winter1973,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

They have not yet requested account verification, it is the first time I have had this type of problem with an online casino, I hope they solve the problem as soon as possible.

Aún no me han solicitado la verificación de la cuenta,es la primera vez que tengo este tipo de problemas con un casino online ,espero solucionen el problema a la mayor brevedad.

Thank you for your reply, Winter1973. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Problem solved, thanks.

Problema solucionado, gracias.

Dear Winter1973,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru