Captain Spins Casino - La retirada del jugador se ha retrasado.

With a 100% bonus, I was able to meet all sales requirements and achieve a profit of 600 euros.

I have communicated several times with the live chat and also asked for a payment via email to the support.

Unfortunately you are only comforted there and excuses are invented.

The payment was accepted on April 24, 20 and the money was allegedly transferred.

To date - 05.05.20 - I have not received any payment.

Ich habe mit einem 100% Bonus alle Umsatzbedinungen erfüllen können und einen Gewinn von 600 Euro erzielen können.

Ich habe diverse male mit dem Live Chat kommuniziertund auch per Mail an den Support um eine Auszahlung gebeten.

Leider wird man dort nur vertröstet und es werden ausreden erfunden.

Die Auszahlung wurde am 24.04.20 aktzeptiert und angeblich sei das Geld überwiesen worden.

Ich habe bis heute - 05.05.20 - keinen Zahlungseingang erhalten.

Dear Schoscha,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if this has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Well. Unfortunately, this is not only the case with captain spins. Also with a bonus, I achieved sales revenue with 777Gate credit there 800 euros. Exactly the same.

How can I attach files here? Would like to upload the mails. I just got mails that there are problems with the payment provider NOW ...

EDIT: the money was transferred today. Can be closed. Thank you anyway.

Naja. Leider ist das nicht nur bei captain spins so. Ebenfalls mit Bonus die umsatzerfüllungen erreicht habe ich bei 777Gate Guthaben dort 800 Euro. Genau das selbe.

Wie kann ich Dateien Anhängen hier? Würde gerne die Mails hochladen. Habe soeben Mails bekommen das es JETZT Probleme mit dem Zahlungsanbieter gibt...

EDIT: das Geld wurde heute überwiesen. Kann geschlossen werden. Danke trotzdem.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Schoscha for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.