Cashalot Casino - El retiro del jugador ha sido retenido.

i won at slots after 4 days of documentation sent and finally verified, they close my account for suspicious activity holding out my money, without any sense, this is a scam

ho vinto alle slot dopo 4 giorni di documentazione inviata e finalmente verificato , mi chiudono il conto per attività sospetta tendendosi i miei soldi ,senza alcun senso , questa è una truffa

Dear Claudio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Have you accumulated your winnings with or without an active bonus?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I activated the account on Thursday 11th, I verified the account after 3 days by sending any type of documentation they wanted including account statements etc. I won with no bonus and playing slots, I also have the winnings screens, yesterday they told me they would pay me, but this morning I got a message from them that I had cheated and they closed my account and kept my money, what should I do?

Ho attivato il Conto giovedì 11 , si ho verificato il conto dopo 3 giorni mandando ogni tipo di documentAzione che volevano inclusi estratti conto etc . Ho vinto senza bonus e giocando alla slot , ho anche gli screen delle vincite , ieri mi hanno detto che mi avrebbero saldato , ma stamattina mi è arrivato un messaggio da parte loro che avevo imbrogliato e mi avevano chiuso il conto è tenuto i miei soldi , cosa devo fare?

I'm sorry to hear that, Claudio. Could you please forward any relevant communication and supporting evidence to petronela.k@casino.guru? Thank you very much in advance.

good morning if I report everything to the police, can I solve something? Because it is not possible for this site to act like this by stealing from players and it will continue stealing if it is not stopped, because it is a real scam, how can you cheat just by playing slots thanks for your availability

buongiorno se denuncio tutto alla polizia risolvo qualcosa ? Perché non è possibile che questo sito agisca così rubando ai giocatori e continuerà a rubare se non viene fermato , perché è una truffa vera e propria , come si può imbrogliare semplicemente giocando alle slot grazie per la vostra disponibilità

Before contacting authorities, I would suggest trying to resolve this case through a mediator, as you're doing right now. Could you please forward any relevant communication and supporting evidence to me? Thank you very much.

Hi Do you have any news? Otherwise I will proceed with the complaint to the authorities so as not to let too many days pass. Thanks

Salve Avete notizie ? Sennò procedo con la denuncia alle autorità per non far passare troppi giorni .grazie

As you wish, Claudio. I can't hold you back from contacting the police.

Meanwhile, could you please advise how many payment methods/cards you have used to deposit funds into your casino account?

I only used one payment method ie prepaid Mastercard

Ho utilizzato soltanto un metodo di pagamento cioè carta prepagata Mastercard

Thank you very much, Claudio, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks, I'm waiting for your news

Grazie aspetto vostre notizie

I can't send you the win screens of the slot I have if you can email me. I also reported to the postal police and they told me to go to the offices with all the printed documents for a possible complaint because there would be the details I will wait a few more days then I will proceed if I do not resolve with you

non riesco a inviarvi gli screen delle vincite della slot che ho se potete fornirmi un email . inoltre Ho segnalato alla polizia postale e mi hanno detto di recarmi presso gli uffici con tutti i documenti stampati per un eventuale denuncia perché ci sarebbero gli estremi aspetto ancora qualche giorno poi procederò se non risolvo con voi

Hello Claudio,

I looked at your complaint and will do my best to help you. I would like to invite Cashalot Casino into this conversation. Casino, can you please specify what is the problem with the player’s winnings and why did you block his account?

He found it absurd to accuse a player of cheating playing slots, it is impossible he finds it a ridiculous excuse

Trovò una cosa assurda accusare un giocatore di imbrogliare giocando alle slot, è impossibile la trova una scusa ridicola

We would like to ask the Cashalot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Casino's additional comments:

"Hello, Claudio, Viliam and Petronela!

Thank you for submitting the request here. I'm very sorry that you will only be able to get a response now. After analyzing your gaming history in our casino, the support service informed you that you used a strategy to increase/decrease bets in slots.

This strategy is called in more detail as follows: "Strategy of increasing bet in one slot after a number of lost spins and decreasing bet after winning". According to the rules of our casino, winnings received in this way are canceled and the amount of the deposit returned to the player.

I will soon hand over the proof and the entire gaming history to a trusted agent.

Best wishes,

Compliance Officer

Affiliate Manager

Max W****"

Thank you very much, Max and Cashalot Casino team, for reviewing this case. Could you please forward the player's game history to petronela.k@casino.guru at your earliest convenience?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi I reply to the casino I have never used a strategy indicated by you also because I am not aware of these things, you are just trying to climb the mirrors you are an unsafe site, I do not recommend it to everyone as it has cheated me, I have played in many sites and such a thing has never happened to me, I await your "proofs"

Salve rispondo al casinò io non ho mai utilizzato una strategia da voi indicata anche perché non sono a conoscenza di queste cose , state solo cercando di arrampicarvi sugli specchi siete un sito non sicuro , lo sconsiglio a tutti in quanto mi ha truffato , ho giocato in molti siti e non mi è mai capitata una cosa simile , attendo le vostre "prove"

Hello, Claudio, Viliam and Petronela!

I transfered all the proofs to Petronela, just waiting for her.

Best wishes,

Compliance Officer

Affiliate Manager

Max W****

Hello Claudio,

I have received your game history from the casino. We are still discussing your case internally and will update you during the upcoming week. Thank you very much in advance for your patience.

Dear Max from Cashalot Casino,

I'm awaiting your reply via Skype.

Thank you for your casino guru interest and your totally free commitment, though. Possible I would also like to see what they sent because I am really curious, I just hope it helps many not to register on the CASHALOT site

Grazie per il vostro interesse casinò guru e il vostro impegno totalmente gratuito , se. Possibile vorrei vedere anche io ciò che hanno mandato perché sono veramente curioso , spero solo che serva a molti non iscriversi al sito CASHALOT

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I'm truly sorry but until now we haven't received any relevant proof from the casino supporting their theory that the player should be accused of using any forbidden strategy while completing the bonus wagering. Therefore we are forced to mark this case as unresolved.

The casino can request to reopen this thread by providing relevant evidence.