Cashed Casino - El retiro del jugador se retrasa debido a problemas de verificación de la cuenta.

Good evening!

I have sent my documents to the casino many times. I had a good win and I want to receive my money in my account, but this particular casino is intentionally not verifying my account. From the beginning, I have taken many screenshots as proof, along with several videos of me playing online to have a record if needed in case they treat me unfairly. This way, I can take the necessary actions if required. I would like your help to receive my withdrawal in the proper way as soon as possible!

Καλησπέρα σας!

Έχω στείλει παρά πολλές φορές τα έγγραφα μου στο συγκρότημα καζίνο έχω κάνει μια νίκη καλή καί θέλω τα χρήματα μου να τά πάρω στον λογαριασμό μου αλλά το συγκεκριμένο καζίνο εσκεμμένα δεν με κάνει ταυτοποίηση έχω από την αρχή που έχω παίξει στο καζίνο παρά πολλά screenshot ως αποδεικτικό στοιχεία καί παρά πολλά βίντεο που παίζω on-line για νά κρατώ αρχείο αν χρειαστεί αν με αντιμετωπίσουν άδικα ώστε να μπορώ νά κινηθώ όπως χρειάζεται θέλω να με βοηθήσετε νά πάρω την ανάληψη μου όσο γίνετε με τον σωστό τρόπο!

Dear Locogreko14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes, I also want to collaborate with them but I don't understand why this is happening since I have even sent them my photo holding my ID, my card, everything, everything, if possible, guys, see the screenshots. I will send you the rest by email.

Μάλιστα καί εγώ θέλω να συνεργαστώ μαζί τούς αλλά δεν καταλαβαίνω γιατί γίνετε αυτό εφόσον τους έχω στείλει ακόμα και την φωτογραφία μου να κρατάω την ταυτότητά μου την κάρτα μου τα πάντα όλα αν είναι δυνατόν ρε παιδιά δείτε και τα screenshot. Τα υπόλοιπα θα σάς τά στείλω Με email

Logically, they are waiting for the December statements because I have them for November, but the bank I work with, the National Bank of Greece, issues the statements every end of the month and the beginning of the next, so I will wait to send them then! And if there is any problem, I will let you know, thanks.

Λογικά περιμένουνε τα statement του δεκεμβρίου γιατί του νοεμβρίου τα έχω αλλά η τράπεζα που συνεργάζομαι η εθνική τράπεζα ελλάδος τα statements τα βγάζει κάθε τέλος του μήνα αρχή του επόμενου οπότε θα περιμένω να τα στείλω τότε! Και αν υπάρχει κάποιο πρόβλημα τότε θα σε ενημερώσω ευχαριστώ

Good evening, my identification was done, now I'm waiting for the withdrawals but they're not progressing, the first one was from the 27th of December.

Καλησπέρα σάς έγινε η ταυτοποίηση μου τώρα περιμένω τις αναλήψεις αλλά δεν προχωράνε η πρώτη ήταν από 27 του μηνός τον Δεκέμβριο

Dear Locogreko14, do you have any updates on the withdrawal requests? Have they been approved?

Good evening, so far only one has arrived, I've been waiting since 2/1/2025 for the others I made! In general, I don't know why they take so long! They are supposedly well rated on your website!

Καλησπέρα σας προς τό παρόν έχει εισέλθει μόνο μια περιμένω από της 2/1/2025 τις άλλες πού έκανα! Γενικά δεν ξέρω γιατί αργούν τόσο! Υποτίθεται είναι σε καλή αξιολόγηση στον ιστότοπο σάς!

With the identification everything is fine, I just don't know why the withdrawals are slow!

Με τη ταυτοποίηση όλα καλά απλά γιατί αργούν οι αναλήψεις δεν ξέρω!

I haven't received my withdrawals except for one, the others have been 8 days and still nothing!

Δεν έχω λάβει τίς αναλήψεις μου πέρα από μια μόνο οι άλλες έχουν περάσει 8 μέρες καί ακόμα τίποτα!

If possible, this casino is making fun of us. It's been 9 days since then and I still haven't received my withdrawals. Why is it doing this to a legally verified account?

Why do you have these casinos first on your list if they're making fun of people, guys, and they don't pay out the winnings?

Αν είναι δυνατόν Μας κοροϊδεύει αυτο τό καζίνο έχουν περάσει 9 μέρες από τότε καί ακόμα δεν έχω λάβει τις αναλήψεις μου δηλαδή για Πίο λόγο τό κάνει σε ένα λογαριασμό με Επαλήθευση νομικά!

Γιατί τα καζίνο αυτά τα έχετε πρώτα στι λίστα σας εφόσον κοροϊδεύουν τον κόσμο ρε παιδιά και δεν βάζουν τα κέρδη

Dear Locogreko14, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals.

Have you received any withdrawals?

I have only received an OK, will it be cooperative simply because they say usually 3 to 5 business days, it has been 12 days, so is it recommended that I wait?

Έχω λάβει μόνο μια εντάξει θά είναι συνεργάσιμος απλά επειδή λένε συνήθως 3 με 5 εργάσιμες έχουν περάσει 12 μέρες απλά οπότε τη προτείνεται να περιμένω?

Thank you very much, Locogreko14, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay, yes, thank you, because it's been 18 days! That doesn't make sense!

Εντάξει Νάι ευχαριστώ διότι έχουν περάσει 18 μέρες! Αυτό δεν είναι λογικό!

Dear Locogreko14,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Cashed Casino representative to join this conversation.

Dear Cashed Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

21 days have passed since then and I have not received my withdrawals, if possible, what a joke this is, guys, then why is this particular casino advertised and we fall victim and play as long as we are to win something, all this happens! This is illegal and a scam when it happens!

21 μέρες έχουν περάσει από τότε καί δεν έχω λάβει τίς αναλήψεις μου αν είναι δυνατόν τι κοροϊδία είναι αυτη ρε παιδιά τότε γιατί διαφημίζεται το συγκεκριμένο καζίνο και εμείς πέφτουμε θύματα και παίζουμε εφόσον είναι να κερδίσουμε κάτι γίνεται όλο αυτό! Αυτό είναι παράνομο και απάτη όταν συμβαίνει!

I would like to inform you that after many days I received some money normally, but not all of it of course!

Θα ήθελα να σας ενημερώσω ότι έλαβα μετά από πολλές μέρες κανονικά κάποια χρήματα αλλά όχι όλα βέβαια!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok

Dear Locogreko14,

We are pleased to inform you that your first withdrawal request has been completed.

We would kindly request that you remain patient as we endeavor to complete the pending ones as soon as possible.

Thank you in advance.

Kind Regards,

Cashed Casino Team

Okay, thank you very much for that, and if you look in the comments above, I informed the casino guru officials that everything is going well for now and they are being patient as long as they need to be!

Okay ευχαριστώ πολύ αυτό και εγώ αν δείτε στα σχόλια πάνω ενημέρωσα αρμόδιους του καζίνο guru ότι όλα καλά πηγαίνουν προς το παρόν και κάνουν υπομονή όσο πρέπει!

It's a shame you have negative comments because you seem like a good casino, try to fix this so players can play more with you and trust you.

Είναι κρίμα έχετε αρνητικά σχόλια γιατί φαίνεστε καλό καζίνο προσπαθήστε να το διορθώσετε αυτό για να μπορούν οι παίχτες να παίζουν παραπάνω σε σας και να σας εμπιστεύονται

Dear Locogreko14,

Have you received any following withdrawals since your last message?

Yes I have received so far they are starting to look very professional!

Ναι έχω λάβει προς το παρόν άρχισαν να φαίνονται πολύ επαγγελματικά!

Dear Locogreko14,

Could you please specify, how much of the disputed amount has been paid out by now?

Thank you.

I'm just waiting for them to come in but 1000€

Περιμένω μόνο να μπουν αλλά 1000€

And they will have put everything in

Καί θά τά έχουν βάλει όλα

Dear Locogreko14,

Could you please clarify, how much is still left to be paid out?

Good evening, I am pleased to inform you that I have received everything!

Καλησπέρα σάς είμαι στην Ευχάριστη θέση νά σάς ενημερώσω ότι τα έχω πάρει όλα!

Dear Locogreko14,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka Dubasova 

Casino.Guru