Cashwin Casino - Jugador preocupado por un largo proceso de retirada.

Dear Sir/Madam,

Attached is a proactive complaint, kindly requesting your support as the withdrawal amount is substantial and we definitely want to avoid any errors. I understand that withdrawals may take up to 72 hours, and the processing time could potentially take longer. However, this would mean I will receive 55 withdrawals of €600 each, spread over a minimum of 9 weeks at the best rate of processing.

Registered at the Casino: 07.04.2024

VIP Level: 2 (700 * 5 = €3,500 maximum withdrawal per week)

Deposit: 1x €150 and €100

Balance €33,000 of which (5x €600 requested for withdrawal on 08.04.)

Identity & Address Verification: Verified

Payment verification: Confirmed by support and "perfect"

I kindly ask for your advice to ensure a safe and correct payout process. Thank you in advance.

Sehr geehrte Damen und Herren,

anbei eine tendenziell proaktive Beschwerde mit der Bitte um Unterstützung, da der Auszahlungsbetrag sehr hoch ist und definitiv Fehler gemieden werden sollen. Ich weiß, dass es 72 Stunden dauern kann / Auszahlungslimit und die Bearbeitungszeit tendenziell länger dauern kann, jedoch würde dies bedeuten, dass man 55 Auszahlungen a 600€ erhält, verteilt auf min. 9 Wochen bei bester Bearbeitung.

Registriert beim Casino: 07.04.2024

VIP Stufe: 2 (700 * 5 = 3.500 € maximale Auszahlung pro Woche)

Einzahlung: 1x 150€ und 100€

Guthaben 33.000 € davon (5x 600 zur Auszahlung beantragt am 08.04.)

Identitäts- & Adressnachweis: Verifiziert

Zahlungsnachweis: Laut Support bestätigt und "perfekt"

Ich bitte um Tipps Ihrerseits damit eine gefahrlose und korrekte Auszahlung verzeichnet werden kann. Vielen Dank im Voraus.

Dear maximiliannn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear maximiliannn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.