Casinia Casino - El depósito del jugador no ha sido acreditado.

I deposited money instantly on 30.04.24. The money was debited from my bank on 2.05.24.

Casinia refuses to credit my gaming account.

Ich habe 30. 04.24 per sofort eingezahlt. Abgebucht wurde das Geld am 2.05. 24 von meine Bank.

Casinia verweigert die Zahlung auf meine Spiel Konto.

Dear Benny55, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

My bank told me to go to the police. My bank debited an option from casinia!

Meine Bank hat gesagt ich soll zu Polizei gehen. Meine Bank hat an option von casinia abgebucht!

Could you please advise if the money was returned to your bank account, or if it reached your casino account? Could you please explain in more detail what you mean by saying that the bank debited an option from the casino? Have you requested a chargeback?

Dear Benny55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please close case. Done

Bitte Fall schließen. Erledigt

Dear Benny55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru