Casinia Casino - El jugador no puede verificar el estado del retiro.

Good evening, once again. A few days ago, I initiated a withdrawal of €340. The problem is that I can't find the casino in order to log in and check the status of my withdrawal. Thank you.

Καλησπέρα σας πάλι προχτες έκανα ανάληψη 340€ το πρόβλημα είναι ότι δεν μπορώ να βρω το καζίνο ώστε να συνδεθώ να δω πως πάει με την ανάληψη μου. Ευχαριστώ

Dear zwigz1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino. I checked the website and could access it using this website:

https://casinia7.com/gr/

Could you please clarify whether the issue persists? Can you access your account?

Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening ok I entered the casino however we have the same issue again whenever the complaint changes to withdrawal delay again from 1/10 no processing once again

Καλησπέρα σας οκ μπήκα στο καζίνο ωστόσο έχουμε πάλι το ίδιο θέμα όποτε το παράπονο να αλλάξει ως πάλι καθυστέρηση ανάληψης από τη 1/10 χωρίς έπεξεργασια για άλλη μια φορά

Hello zwigz1996,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear zwigz1996,

thanks for your patience. Have you received your withdrawal since your last message?

Please let me know.

Dear zwigz1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

To close the issue, I received the money

Να κλείσει το θέμα έλαβα τα χρηματα

Now I will open new complaint about this please close this issue

Τώρα θα ανοίξω νέο παράπονο για αυτό παρακαλώ κλείστε αυτό το θέμα

Dear zwigz1996,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru