Casinia Casino - La retirada del jugador se ha retrasado.

Hello, I deposited € 100 RAW. Then won. Now you are put off here every day because of the payout. In other forums, people feel the same way as me. They all wait for 9-11 days to be paid out. Live chat talks the same crap every day. Will be paid out today blah blah. Nothing happens.

A few months ago, the payment was made within 3 days. But nothing has been going on in the casino for a few days. According to the terms and conditions, they need 3 working days. They've been around for a long time. mfg Sabrina

Hallo, habe RAW 100€ eingezahlt. Dann gewonnen. Nun wird man hier jeden Tag vertröstet wegen der Auszahlung. In andern Foren geht es den Leuten genauso wie mir. Die warten alle schön über 9-11 Tage auf die Auszahlung. Der Live Chat redet jeden Tag denselben Mist. Wird heute ausgezahlt bla bla. Nix passiert.

vor einigen Monaten ging es fix innerhalb von 3 Tagen mit der Auszahlung. Aber seit ein paar Tagen geht in dem Casino gar nichts. Laut AGB brauchen sie 3 Werktage. Die sind lange rum. mfg Sabrina

Hello Dasaniro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would make any step further.

Did you ever make a withdrawal from the casino? How long have you been waiting for the current withdrawal? Did you use any no deposit or deposit bonus in the casino?

Please note that the time indicator in most of casino means the processing time within the casino not the actual time to receive your winnings. We always recommend to players to wait at least 14 days for the money to arrive as there can be tons of reason of the delay.

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Hello, yes had already paid out there and went quite quickly. I had waited 9 days for the payout, but 2 were already initiated yesterday. They should be in the account today. So please do not take any steps yet as you have already paid twice yesterday evening.

Hallo, ja hatte dort schon mal ausgezahlt und ging auch recht fix. Ich hatte 9 Tage gewartet auf die Auszahlung aber gestern wurden bereits 2 veranlasst . Die müssten heute auf dem Konto sein. Also bitte noch keine Schritte einleiten da bereits zweimal gezahlt wurde gestern Abend .

Dear Dasaniro,

Based on your e-mail we received, we will be closing now the complaint as resolved as you received your money from the casino. Thank you again for contacting us and do not hesitate to write us anytime you will come across any other trouble in the future.

Regards,

Nick