Casinia Casino - Los retiros de los jugadores se retrasan.

Hello. I want to say that I have problems with withdrawals on Casinia..

There are 3 withdrawals that Im waiting - each of them is 500 euros (Thats my limit) , here are dates of my withdrawals: 1 ( 09.08.) 2 (10.08.) and 3 (11.08.). So its almost 20 days since I am waiting.

Their support service is nice , and they always repeating me that everything is alright with my withdrawals and that I will be paided off soon. But time is go by and I still didnt receive money.

I have already been paided off on this site 8500 euros . 7000 in July (because thats monthly limit here (7000 euros per month) and my last paided off withdrawals have happened 20 days ago (3 withdrawals per 500 euros). So I have been paided off in August only 1500 euros.

Now I got 4000 euros on account balance and 1500 pending to withdrawal. All together 5500 euros.

I have cancelled all bonuses that they gifted me . Only there were some tournament gift of 20 euros that I couldnt cancel. They even said that I cant cancel those 20 euros. So its not about bonus. Anyway its written when I cant withdrawal due to bonus.

Verification is currently not required. (Its written on Verification page).

Actually everything is alright , their Service support said its only delay. But 20 days is too long for waiting.

I will send you screenshots down so you can see.

I hope you will find out answers and solve problems.

Thank you for help and time in advance.

I see there is only 5 attachments possible to upload. I have more than 5 pictures , about conversation with support service , about Payment history etc...

Dear streetbasketball,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please advise what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Have you accumulated your winnings from a deposit or from the tournament gift you received?

Have you submitted any identity documents to the casino, although verification is not yet required from you?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello . Thank you for replying and taking your time to help me .

1. I have not played live casino or slots. I have played normal casino games , mostly I have played Book of Dead , and I have played Sport betting.

2 . No I did not get any winning from tournament gift , I lost when I played with tournament gift . Firstly I have deposited several times all together 4700 euros , I was -4700 euros , and after that I did not deposit any money , every winning was accumulated from my real money.

3 . No I have not submitted any documents because its not possible , there is no option for upload or start the process , I have sent you screenshot of Verification page where its written "It looks like your account does not require Verification .Enjoy your games." ...I have even asked Support Service to start Verification , they said that I cant start that process because its not required.

I dont know what kind of problems they have , I would like to be informed what is wrong. Support Service says that nothing is wrong and everything is alright with my withdrawals and that my money and withdrawals are safe. And that I should not worry and just to be patient . I am asking them to tell me what is wrong , they said that nothing is wrong , everything is okay. They said its just delay.

I was patient , and I had understanding and I was waited 20 days. Now I really cant wait anymore. I will take all actions that needed to get my money.

Once again thank you .

Hello

I want to say that after 23 days since i requested withdrawal I just got 500 euros on my bank account , 1 of 3 withdrawals got Completed.

I want to say thank you very much on your effort, influence and time.

I would like to know what they said , what was reason of such long delay?

UPDATE: 1 hour later I have received another 500 euros , 2nd withdrawal also got Completed!

UPDATE: 2 hours later I have received another 500 euros. 3rd withdrawal got Completed!

3 withdrawals got completed in one day! This complaint has resolved ! Im really impressed ! Really great job ! Thank you so much !

Anyway mission still isn't yet accomplished for me, I still have 4000 euros on my account , I will need 2 more days to request 3 withdrawals again , after this I think there will not be problems , but still If I stuck again , I will come here again to ask for help.

Once again thank you for helping me and other people with troubles.

I'm happy to hear that you've received your winnings at last. Sometimes, delays in payouts can be due to gameplay investigations, issues with payment providers, or a high volume of withdrawal requests. Would you like to keep this complaint open until you receive the remaining €4000 in winnings, or should we close it for now, and you can ask to reopen it if any problems arise? Please let me know your preferred course of action.

Hello , I would like to keep this Complaint open , but I assume it can take a lot of time....8 withdrawals with delays it can take more than month....but we will see maybe they have resolved their problems in Finance Department , and maybe it will flow faster.....

Once again thank you very much !

I will update any news

Thank you. Please let me know what the current status of your withdrawal requests is and how many pending withdrawals you now have in your account.

Hello, my current status is pending, waiting for processing .

I have 3 withdrawals requested:

01.09 , 02.09. and 03.09. ...500 euros each of them

Only 3 withdrawals pending is possible to have on this platform.

Only 1 withdrawal is possible to request in 24 hours.

Max limit for my level is 500 euros for withdrawal.

Once again thanks for helping ☺️

Hello , Yesterday (07.09.) I have received 2 withdrawals on my bank account (2x 500 euros ) ....but my third withdrawal (500 euros) got Declined . That never happened to me before on this site.

After that I have requested new withdrawal (500euros) , and I have asked Support Service why my withdrawal got declined , they said that I have requested new one and if that happens again they will ask Finance Department why that happened.....

I still got 3000 euros on my account...

I will write about new happenings.......

Thank you very much, streetbasketball, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear streetbasketball,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Casinia Casino representative to join this conversation.

Dear Casinia Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello , I want to say that I have received 500 euros on my bank account today. 1 out of 3 withdrawals got Completed...I think its very positive thing ...

I will edit this post if something new happens ...

Once again thanks for effort and time helping me to solve this problem.

Hello , today i have received another 500 euros on my bank account , one more withdrawal request got processed and completed.

There still remains 2000 euros on my account...

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear streetbasketball,

Could you please confirm, if you have received he following withdrawals?

Thank you.

Hello , I have not received any withdrawals lately . I have 3 pending withdrawals . Oldest withdrawal pending since 07.09. (17 days) .....I have 08.09 and 16.09. pending withdrawals too. All together I have 2000 euros on my account. I have asked Support Service , they said that they are facing with delay due to too much requests and that I should not worry.

What is my alternatives if they does not pay me off , I am ready to take them on court. Where I can find good lawyer in this field ? Do you have any advice ? Tough I believe they will pay me off anyway , its just matter of time. Last time i have waited 23 days to get paided off. But still if it does not happens im strongly ready to take them on court.

I would like to know what are your suggestions ?

Anyway I want to thank you for your effort and time to help me , thank you again .

Hello , today I have received 1 withdrawal (500euros) ..... 1 withdrawal got declined or something....1 withdrawal remained pending........anyhow i have 1500 euros left on my account to cash out....... I will write about any other news.......

Hello , today i have received another 500 euros on my bank account , 1000 euros left on my account pending to withdraw....but i have requested it yesterday and today .....so it will take more time i assume.....

Hello, today and yesterday I have received last 2 withdrawals, each of them 500 euros. Finally I got all my money. I have been waiting for long time and it's been really frustrating. But in the end I'm glad this have finished .

In the end I really want to thank to Guru Casino team on effort, time and will to help me. Not just me but all other people who are stucked in casinos.

This site would be great if they would solve and speed up process of withdrawals, now it's really for avoiding, nobody wants to wait 20 days for withdrawal.....they should change methods of withdrawals or something.

Good luck to everyone and thank you again.

Dear streetbasketball,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru