Casino Gods - El depósito del jugador nunca ha sido acreditado en su cuenta del casino.

Never again Casino Gods !!!

I deposited 200 euros, but they were never credited to my Casino Gods account!

After waiting several days after making a deposit, I found that the money was still not in Casino Gods' account. So I contacted support. They wanted to see my bank statements on it. So I sent them my statements, where it was very clear that the money had been withdrawn from my account. After several days the answer came that the money never reached them. I then wanted to clarify the matter, but never received an answer again and the money is gone.

I would not recommend anyone to register there, not that the same thing happens to you!

LG

Nie wieder Casino Gods!!!

Ich habe 200 Euro eingezahlt, die aber nie auf meinem Casino Gods Konto Gutgeschrieben wurden!

Nach mehreren Tagen warten, nach der Einzahlung, habe ich festgestellt, dass das Geld immer noch nicht auf dem Konto von Casino Gods war. Also kontaktierte ich den Support. Sie wollten darauf meine Kontoauszüge sehen. Also sendete ich ihnen meine Auszüge, wo ganz klar zu erkennen war, dass das Geld von meinem Konto abgebucht wurde. Nach mehreren Tagen kam dann die Antwort, dass das Geld nie bei ihnen angekommen sei. Ich wollte daraufhin den Sachverhalt klären, habe aber nie mehr eine Antwort erhalten und das Geld ist weg.

Ich würde niemandem weiterempfehlen sich dort anzumelden, nicht das euch das selbe passiert!

LG

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.