Casino Intense - El retiro del jugador se ha retrasado.

Dear pushcin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

If we take the entire period, I put on a withdrawal for the first time on April 9, this is almost 2 months. 2 weeks of verification and then promises. I have not only filed a complaint with you. From the beginning I have already filed two complaints against Askgamblers. Later I filed a complaint in the LCB forum. The casino representatives ignore the forums' requests for a response to the complaint. Apparently they have nothing to say.

Если брать весь срок я поставил на вывод первый раз 9 апреля это почти 2 месяца.2 недели проверки потом обещания. Я подал жалобу не только у вас. С начала подал жалобу на Askgamblers их уже две. Позже подал жалобу в LCB форуме. Представители казино игнорируют запросы форумов на ответ по жалобе.Не появляются. Видимо им нечего сказать.

Thank you very much, pushcin, for your update. I have found the other two complaints:

https://www.askgamblers.com/casino-complaints/casino-intense-delayed-payment-of-money

https://lcb.org/onlinecasinobonusforum/direct-casino-support/casino-intense-support-and-complaints-thread/15#forum

I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear pushcin,

I’m very sorry to hear about your bad experience. I’ll try my best to resolve the issue.

I would like to invite Casino Intense to join this conversation and participate in the resolution of this complaint.

Hello. Of course, I want the casino not to ignore it, but to give some kind of answer.

Здравствуйте. Конечно, хочется что бы казино не игнорировало, а дало какой нибудь ответ.

Dear pushcin,

I’m glad to hear the good news! Thank you for informing us and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru