Casino MGA - El retiro del jugador se ha retrasado durante más de un mes.

I played on January 31st (without bonus etc) at Casinomga.de , first lost almost € 500, then won € 600, went straight to the payout, then an email came (Hello Dagmara,

Congratulations! We have received your withdrawal request.

Method: Bank transfer

Transaction ID: *******

Amount: 600 EUR

Description: Bank transfer

* Please note that a bank transfer can take 7 to 21 working days.

You can always contact us at support@casinomga.com.

With best regards,

casinomga

Payment and risk team)

and then nothing happens until now

in support keep saying (Hello Dagmara,

We apologize for the delay.

We will forward your complaint to our finance department.

With best regards,

Mika

Casinomga customer service)

It's been 32 days and my payout is still not there.

ich habe am 31.01 gespielt ( ohne Bonus e.t.c) beim Casinomga.de habe erst fast 500€ verloren dann 600€ gewonnen direkt auf Auszahlung gegangen, dann ist ein email gekommen ( Hallo Dagmara,

Herzlichen Glückwunsch! Wir haben Ihre Auszahlungsanfrage erhalten.

Methode: Bank transfer

Transaktions-ID: *******

Betrag: 600 EUR

Beschreibung: Bank transfer

*Bitte beachten Sie, dass eine Banküberweisung 7 bis 21 Werktage dauern kann.

Sie können uns jederzeit unter support@casinomga.com kontaktieren.

Mit freundlichen Grüßen,

casinomga

Zahlungs- und Risikoteam)

und dann passiert bis jetzt gar nichts

im Support sagen ständig ( Hallo Dagmara,

Wir entschuldigen uns für die Verzögerung.

Wir werden Ihre Beschwerde an unsere Finanzabteilung weiterleiten.

Mit freundlichen Grüßen, 

Mika

Casinomga Kundenservice)

Sind schon 32 Tage vergangen und mein Auszahlung ist immer noch nicht da.

Dear Dagmara,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Dagmara, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dagmara,

I looked at your complaint and will do my best to help you. I would like to invite Casino MGA into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Casino MGA to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They have now just put it back as play money, very strange

Die haben jetzt es einfach wieder als Spielgeld gestellt , ganz komisch

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.