Casino Moons - El jugador no puede retirar su dinero.

It's not a complaint, but it's all in English, so I don't know how to withdraw money, so please tell me how to do it.

The operator is also Japanese NG, so

クレームというわけではないんですが、全て英語の為、出金方法がよくわからないのでやり方を教えてほしいです。

オペレーターも日本語NGっぽいので

Dear cfqgfhfqs6,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Do you have a pending withdrawal? Or are you not able to request it at all?

Also, this casino doesn't offer its website or support in the Japanese language. Could you please clarify why you registered in such a casino?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear cfqgfhfqs6,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.