Casino-X - El depósito del jugador se ha retrasado.

One week ago, I completed a transfer of ¥50,000 via online banking, but it has yet to reflect in my account. The support team keeps repeating the same thing every day, and there is no progress being made.

1週間前¥50000銀行にてネットバンキングからの振り込み完了しましたが全く反映されずにサポートは、毎日同じ事を繰り返すばかりで前に進みません。

Dear snomurawl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

A month ago, the provider's support also said the same thing. I have no idea why that would happen.

Is it my fault? Or is it the casino's fault? I don't even know. I think the support has contacted the provider. I have no way to contact the provider myself, so I will wait. Thank you for your trouble. I'm relieved that you listened to my story. Thank you.

一カ月🥹🥹プロバイダー💦サポートの方もおっしゃってました。何故そんな事になるのか皆目見当も付きません。

　それが此方の落ち度なのか？はたまたカジノ側の落ち度なのか？それすらも解りません。プロバイダには、サポートから話が通ってると思います。自分からプロバイダーに連絡する術は、無いので待つ事にします。お手数を、おかけしました。話聞いてもらって安心しました。ありがとうございます。

Do I understand correctly that you contacted your bank regarding the lost deposit? Have they specified how long the investigation would take? If you have any communication with your payment provider, please forward it to me at veronika.l@casino.guru. Thank you.

Dear snomurawl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.