Casino-X - Las ganancias de los jugadores han sido confiscadas.

I was completely confiscated because I was suspected of using an opposite bet in live Baccarat

I used a 200% bonus up to $750 at this casino I've used several times before

$375 deposit ➕ $750 bonus 🟰 $1125 total

I played live Baccarat by Pragmatic Play with $1125

The first time was at Baccarat without a fee

I went all in on the banker

$1125 ✖️ 2 times 🟰 $2250

The second time was at Baccarat with a fee

I went all in on the banker again

$2250 ✖️ 1.95 times 🟰 $4387.5

The third time was also at Baccarat with a fee

Went all in on the banker again

$4387.5 ✖️ 1.95 times 🟰 $8555.625

Then, after I asked the support for a detailed explanation of the terms of use in order to digest the betting condition in slots, and got the answer, I asked the withdrawal department to confirm "Is it really okay?" and waited for a week,

I received an email stating that I was suspected of making an opposite bet in live Baccarat and was confiscated

I have confirmed that going all in with the bonus is "no problem" before the play!

I also have the evidence

I want a full refund of the winnings

I have all the evidence!!!! 💢💢

I have persistently asked for the confirmation of the terms of use several times before the play😤😤

ライブバカラでのオポジットベッドを疑われて全額没収された

私は何度か使用しているこのカジノで200%750ドルまでのボーナスを使用した

375ドル入金➕750ドルボーナス🟰1125ドル

1125ドルでpragmatic playのライブバカラをプレイした

1回目は手数料なしのバカラで

バンカーにオールイン　

1125ドル✖️2倍🟰2250ドル

2回目は手数料ありのバカラで

バンカーにオールイン　

2250✖️1、95倍🟰4387.5ドル

３回目も手数料ありのバカラで

バンカーにオールイン

4387.5ドル✖️1、95倍🟰8555,625ドル

そしてこの後スロットでかけ条件を消化するために利用規約の詳しい説明をサポートに求めて解答をもらったが私は不安だったため出金部門に「本当に大丈夫か？」確認をしてくれと頼んで一週間待ったら　

ライブバカラのオポジットベッドを疑われたため没収したとメールが来た

ボーナスを使ってのオールインは「問題ない」とプレイ前に確認している！

またその証拠も持っている

勝利金の全額返金を望みます

証拠は全て持っています！！！！💢💢

利用規約の確認もプレイ前に数回しつこく聞いている😤😤

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino-X.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the link or a screenshot of the bonus you activated?
• Could you please share the responses you received from the casino?
• You can post screenshots here, or please send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Could you please share the link or screenshot of the activated bonus?

有効化したボーナスのリンクまたはスクリーンショットを共有していただけますか?

Could you share the response you received from the casino?

カジノから受け取った回答を共有していただけますか?

We still have a lot of email and chat communication.

まだメールやチャットのやり取りはたくさん持っています

Please forward me the correspondence where you ask the casino for a detailed explanation of the maximum bet rule related to the bonus, please.

Post screenshots here or send the information to my email at tomas@casino.guru

Balance at the time of forfeiture

没収された時の残高

Confirm all-in

Support and interaction

オールインの確認

サポートとやりとり

What information is available when clicking on the (i) button, please?

It's a similar site

Display not related to this issue💦

似たようなサイトのだが

今回の問題には関係ない表示💦

Thank you very much, hirokann0525, for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

What should I do?

Should I wait here?

どうすればいい？

ここで待ってればいい？

Hello hirokann0525,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Casino-X to join the conversation and participate in the resolution of this complaint.

Dear Casino-X,

Can you please provide further insight into the reason for confiscating the player's bonus?

Kind regards,

Adam

Hello hirokann0525,

I have discussed the case with the casino, and after further investigation in collaboration with the software provider, the casino has determined that the bonus funds were confiscated in error, and have now been fully restored to your account.

Can I ask you to please confirm the above, and that the matter is considered resolved?

Kind regards,

Adam

No, it's not resolved.

It won't be resolved until I clear the bonus and the money arrives in my bybit wallet.

Because there is a high possibility that Casino X will complain about my betting method after this.

For casinos that are completely unreliable.

Please continue to support us 🙇🙇

いいえ解決していません。

ボーナスをクリアして私のbybitのウォレットにお金が着金するまで解決しません。

なぜなら　カジノXはこの後の私の賭け方についてクレームをしてくる可能性が高い。

全く信用できないカジノのため。

引き続きサポートお願いします🙇🙇

Hello hirokann0525,

We can of course keep the complaint open until the bonus has been completed. Please keep us updated on any progress.

Kind regards,

Adam

Games to play with bonuses now

Betting amount for 1 rotation

We are checking all actions

This casino suddenly starts saying things I don't understand.

To forfeit the bonus

you have to be very careful

High alert ⚠️

今　ボーナスでプレイするゲーム　

1回転の掛け金額

全ての行動を確認取っています

このカジノは理解不能の事を急に言い出し

ボーナス没収するため

かなりかなり注意しなければならない

厳戒態勢⚠️



Hello hirokann0525,

I am not sure I understand your previous post, could you please explain in more detail? are you experiencing further issues?

Kind regards,

Adam

I would like the bonus to be returned to my account

You must meet the requirements for the bonus

Game to be played at that time Bet amount

It is necessary to check that these do not violate the rules.

This is because there is a very high possibility that Casino X will make an outrageous complaint and confiscate the bonus again.

Their casino is North Korea🇰🇵

Casino X🟰North Korea🇰🇵

As I said in the previous message, don't let your guard down until the money arrives in your Bybit wallet ⚠️

ボーナスをアカウントに戻してもらいます

ボーナスの掛け条件をしなければなりません

その時にプレイする　ゲーム　掛け金額

これらを規約違反にならないか確認する必要がある

なぜならカジノXはとんでもないクレームをつけて再びボーナスを没収する可能性が非常に高いため

彼らのカジノは北朝鮮🇰🇵

カジノX🟰北朝鮮🇰🇵

一つ前のメッセージでも言ったがお金がbybitのウォレットに着金するまで油断ならない⚠️

Please make sure that playing this game with a bonus of 45 yen does not violate the terms and conditions 🙇🙇

Please confirm from you guys!

Because what I say doesn't make sense

このゲームで45円でボーナスプレイしても規約違反にならないか確認してください🙇🙇

あなた達から確認してください！

私が言っても話が通じないため

Dear Casino-X,

If I understand correctly, the player is trying to confirm the conditions of the bonus, are you able to please clarify the rules for completing the wagering, including the max bet limit if one is applicable?

Kind regards,

Adam

correct!

in my current situation

合ってます！

私の今の状況で

dead or alive 2 slot with a stake of 45 yen

Is it possible to play and use the bonus?

in my current situation

The most important point in the current situation

dead or alive 2 スロットで　　掛け金45円で

プレイして　ボーナス消化可能か？

私の今の状況で

今の状況でが最重要ポイント

I've already had this conversation dozens of times.

I really want to have this interaction where a third party is watching.

このやり取りを数十回すでにしています

私は　第三者が見てるこの場所でのやり取りを強く望みます

Dear Casino-X,

Please respond and provide an update on the situation. I will extend the timer for 7 days. If there is still no response the complaint will be closed as 'unresolved' and have a negative effect on the casino's rating. The player has been trying to confirm the rules for the bonus with you, has this now been clarified?

Kind regards,

Adam

Since then, I have contacted you via email dozens of times.

Do not violate the rules

I confirmed via email 5 or 6 times!

Please continue to support me until the money arrives in my wallet.

あの後何十回もメールで連絡をとり

規約違反にならないことを　

5、６回メールで確認しました！

お金が私のウォレットに着金するまで引き続きサポートお願いします

Hello hirokann0525,

Can you please confirm you have completed the wagering of the bonus? Are you now waiting for a withdrawal?

Kind regards,

Adam

I'm currently playing with a bonus! !

Not done yet

今ボーナスでプレイしている途中です！！

まだ完了していません

Hello hirokann0525,

I have been informed by the casino that you can complete the wagering using your average bet of 50 USD and there will not be any problems.

I will extend the timer, please let us know when the bonus is completed.

Kind regards,

Adam

I'm playing dead or alive2 for 45 yen! !

I was told there was no problem with this!

We interacted many times

Check email screenshot

dead or alive2を　45円でプレイしてるよ！！

これで問題ないって言われた！

何回もやり取りした

メールみて　スクリーンショット

Hello hirokann0525,

Can I ask you to please provide an update on the situation?

Kind regards,

Adam

The money has been received🙇🙇🙇

thank you! !

However, I definitely do not recommend this casino to other players.

North Korea Casino🇰🇵👊

着金されました🙇🙇🙇

ありがと！！

でも他のプレイヤーには絶対オススメしないカジノ

北朝鮮カジノ🇰🇵👊

Hello hirokann0525,

I am glad to hear that the balance has been received. After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, hirokann0525, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Adam