Casino765 - El equilibrio del jugador ha desaparecido.

I had 200 euros on my account, I turned off my cell phone to smoke when I called back and logged into the casino, the 200 disappeared, I contacted the live chat Monday and asked me to wait for the technical assistance response. Tuesday without answer I went to live chat again and asked to send me an email, I have already contacted the live chat 5 times, 3 emails sent and I have been 5 days without any answer or explanation for the disappearance of the account money

Tinha 200 euros na conta, desliguei o telemóvel para fumar quando voltei a ligar e a logar no casino os 200 desapareceram, contactei segunda o live chat pediram me para esperar a resposta da assistência técnica. Terça sem resposta tornei a ir ao live chat pediram me pra mandar email, já contactei 5 vezes o live chat, 3 emails enviados e tou a 5 dias sem qualquer resposta ou explicação para o desaparecimento do dinheiro da conta

Dear Ricardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your funds or straight after depositing, they vanished? If your account is still accessible, could you please forward your cashier and game histories? My email address is petronela.k@casino.guru. Lastly, could you please confirm that you haven’t provided access to your account to anyone else?

 I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

I deposited 20 euros I played for 2 to 3 hours in slots I had 200 when I turned off the phone when I called it was 0

I did not give access to anyone had created the account the previous day by mobile phone

More than 10 days have passed and I still have no answer or support contact, I already spoke on the live chat that left an urgent note and that the next day I had the answer, 5 days later everything was the same and the emails sent to tmb support without any kind of answer

I will send the histories

Eu depositei 20 euros joguei durante 2 a 3 horas em slots tinha 200 quando desliguei o telemóvel quando liguei tava a 0

Não dei acesso a ninguém tinha criado a conta dia anterior pelo telemóvel

Já passou mais de 10 dias e continuo sem qualquer resposta ou contacto do suporte, já falei no live chat que deixaram nota urgente e que dia seguinte tinha a resposta, 5 dias depois tudo igual e os emails enviados para o suporte tmb sem qualquer tipo de resposta

Vou enviar os históricos

Dear Ricardo, just to inform you that I haven't received anything from you yet.

Dear Ricardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.