Casinoin - Jugador con adicción al juego no restringido por el casino.

Good evening at this casino I have opened more than 10 accounts with the following e-mails va**** kas@hotmail.com , wa**** as0@hotmail.com , basileiosrokas@gmail.com , vv*** r@gmail.com , basilesrokas9@gmail.com , basileio***@gmail.com, br1**@gmail.com. , br1*** 6@gmail.com And much more !

To all the accounts you tell me to close, I tell them that I am addicted to gambling, and then they allow me to open other accounts!

I have lost a lot of money, but I live this small amount of 500 euros as the minimum they can do for the fact that they protect me while I open accounts with identical emails and tolerate the same ip!

Καλησπέρα στο εν λόγω καζίνο έχω ανοίξει πάνω από 10 λογαριασμούς με τα εξής μέιλ va****kas@hotmail.com , va****as0@hotmail.com, basileiosrokas@gmail.com, vv***r@gmail.com, basilesrokas9@gmail.com, basileio***@gmail.com, br1**@gmail.com. , br1***6@gmail.com και πολλά αλλά !

Σε όλους τους λογαιρασμου λες που ρχω κλείσει τους ρχω τονίσει ότι είμαι εθισμένος στον τζόγο , και στη συνέχεια μου επιτρέπουν να ανοίγω και άλλους λογαριασμούς!

εχω χάσει πολλά λεφτά , αλλά ζήτω αυτό το μικρό ποσο των 500 ευρώ ως το ελάχιστο που μπορούν να κάνουν για το γεγονός ότι τεν με προστατεύουν ενώ ανοίγω λογαριασμούς με πανομοιότυπα μέιλ και ανέχομαι από τον ίδιο ip !

Hello vasileior,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the first time you requested a self-exclusion? When did you create your last account and how much did you deposit since the self-exclusion? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The first time I requested this blocking was 6 months ago, since then I have opened three accounts and in the last account I closed yesterday I have lost about 3000 euros.

right now as we speak I can open yet another account with an identical email. I just tried it.

Η πρώτη φορά που ζήτησα αυτό αποκλεισμό ήταν πριν 6 μήνες , από τότε έχω ανοίξει τρεις λογαιρασμους και στον τελευταίο λογαριασμο που έκλεισα χθες έχω χάσει περίπου 3000 ευρώ.

αυτη τη στιγμή που μιλάμε μπορώ να ανοίξω πακι άλλο λογαριασμο με πανομοιότυπο μέιλ . Το επιχειρησα μόλις .

I expected you to at least have the respect to respond

Περίμενα τουλάχιστον να έχετε το σεβασμό να απαντήσετε

Hello vasileior,

Can you please provide any evidence that you have requested for self-exclusion in this casino to nikolas.b@casino.guru?

a simple example of the 8th account I opened today! I clearly tell them that I am addicted and they ask me if I want to close my account, when they should have closed it immediately! People are dangerous

ένα απλό παράδειγμα του 8ου λογαριασμού που άνοιξα σήμερα ! Τους λέω ξεκάθαρα ότι είμαι εθισμένος και με ρωτάνε αν θέλω να κλείσω το λογαριασμο μου , ενώ θ έπρεπε να μου τον κλείσουν αμέσως ! Οι άνθρωποι είναι επικίνδυνοι

Thank you vasileior for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello vasileior,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Casinoin to join the conversation and participate in the resolution of this complaint.

Dear Casinoin,

Can you please comment on the player's issue?

Thank you.

Kind regards,

Tomas

Casino.Guru

I just opened a new account with the email b***s*** 1996@gmail.com

really unbelievable

no protection

Μόλις τώρα άνοιξα νέο λογαριασμο με το μέιλ b***s***1996@gmail.com

πραγματικά απίστευτο

καμία προστασία

Dear vasileior,

While we wait for the casino to respond, could you please confirm some information for me? First, did you enter the same personal information (such as first name, surname, and date of birth) when registering all of these accounts? Second, did you use the same payment method to deposit funds into all of these accounts?

Well, let's go to find out! In this particular company, you create your account by entering only an email! No personal information is requested at first! All my accounts are created with the letters v,r or vasilisrokas, basileiosrokas ! That is, almost all the emails are identical!

also, in all the accounts, which are around ten I have deposited with specific cards that expire in 7012 and 4451!

there is no protection from the casino in question and I live this small amount as compensation for the huge financial disaster I have suffered !

Λοιπόν , πάμε για να καταλάβετε ! Στη συγκεκριμένη εταιρεία δημιουργείς το λογαριασμο σου βάζοντας μόνο email ! Δεν ζητούνται στην αρχή προσωπικά στοιχεία ! Όλοι μου οι λογαριασμοί έχουν δημιουργηθεί έχοντας τα γράμματα v,r η τα vasilisrokas, basileiosrokas ! Δηλαδή είναι σχεδόν όλα πανομοιότυπα τα email !

επίσης , σε όλους τους λογαριασμούς , οι οποίοι είναι γύρω στους δέκα έχω καταθέσει με συγκεκριμένες κάρτες οι οποίας λήγουν σε 7012 και 4451!

δεν υπάρχει καμία προστασία από το εν λόγω καζίνο και ζήτω αυτό το μικρό ποσο ως αποζημίωση για την τεράστια οικονομική καταστροφή που έχω υποστεί !

To clarify, were only these two debit cards used in all of the mentioned accounts? Also, you mentioned that you made a self-exclusion request 6 months ago. Is there any evidence or confirmation of this request? Self-exclusion requests are typically made through email, so it would be helpful to have some proof. The previous screenshot you provided was taken 5 days ago and is not sufficient.

This block requests were made via live chat and no email no screenshots!

yes, only with these two cards

Τα αιτήματα αυτό αποκλεισμού έγιναν μέσω ζωντανής συνομιλίας και κανένα μέσω μέιλ δεν υπάρχουν στιγμιότυπα οθόνης!

ναι ,μόνο με αυτές ις δυο κάρτες

And it's really a shame to say that the previous screenshot is not enough! I tell them clearly that I'm addicted and they leave my account open for three days before closing it! And after two days they allow me to open another one!

Και είναι πραγματικά ντροπη να λέτε ότι το προηγούμενο στιγμιότυπο οθόνης δεν είναι αρκετό ! Τους λέω ξεκάθαρα ότι είμαι εθισμένος παι μου αφήνουν το λογαριασμο ανοιχτό για τρεις μέρες πριν τον κλείσουν ! Και μετά από δυο μέρες μου επιτρέπουν να ανοίξω άλλο !

You're supposed to be here to help! I have opened ten accounts, I have deposited with two specific cards and you call me a fool

Υποτίθεται ότι είστε εδώ για να βοηθήσετε ! Έχω ανοίξει δέκα λογαριασμούς , έχω καταθέσει με δυο συγκεκριμένες κάρτες και μου λέτε αρλούμπες

I mean, the screenshot is not sufficient in order to prove when the first self-exclusion request has taken place. Obviously, I'm here to help you, don't get me wrong. I'm just trying to collect as much information as possible for a smooth investigation. Thank you for understanding.

The fact that I have used the same cards is more than enough

Το γεγονός ότι έχω χρησιμοποιήσει τις ίδιες κάρτες είναι παραπάνω από αρκετό

Dear Casinoin,

We kindly request that you respond to this complaint and share your opinion on the matter. While we have already discussed our standpoint internally as a team, we would appreciate your input to confirm our stance.

Thank you.

Could I, as a directly interested party, know your attitude?

Θα μπορούσα ως άμεσα ενδιαφερόμενος να μάθω τη στάση σας ;

Hello,

We sincerely regret to learn about the customer's situation and would like to conduct a more thorough investigation.

As previously mentioned, we have an email for self-exclusion requests and provide Responsible Gambling tools that are accessible to everyone at any time, eliminating the need to contact customer support.

To better comprehend the details of the case and address the customer's concerns, we require additional information to verify their statements. Unfortunately, we do not fully see logins in the thread, therefore we cannot identify the accounts in the back office. Is there a way to obtain information on the account that was self-excluded six months ago?

Moreover, if the customer claims to have created ten accounts, we need access to the login details for each account, as they all have unique identifiers. This information is crucial for a comprehensive investigation.

Thank you.

I send you every day on chat and as soon as I talk to your employees and tell them what I want to talk about, you ignore me

Σας στέλνω κάθε μέρα στο τσατ και μόλις μιλάω με τους υπαλλήλους σας κι τους λέω για ποιο θέμα θέλω να μιλήσουμε , με αγνοείτε

Dear vasileior,

Kindly provide the casino with account information that was self-excluded 6 months ago. I guess we should move from there.

Thank you.

How do I talk to the casino??

Πως θα μιλήσω με το καζίνο ;;

You can share it here, and I will hide the information from the public.

Can you please also specify which of these addresses is the one that was self-excluded 6 months ago?

They have all been banned due to addiction!

Έχουν αποκλειστεί όλες λόγω εθισμού !

Dear vasileior,

Kindly specify the email address - your first account at the casino. We need to investigate from there because that was the first time you asked to be self-excluded due to gambling addiction.

Dear vasileior,

I regret to inform you that, after a thorough investigation of your case, we are unable to accept it as justified for the following reasons. Firstly, the casino has provided evidence confirming that you did not mention a gambling addiction when initially requesting self-exclusion six months ago. Your request at that time was solely to close the account for personal reasons and to address the issue of not receiving a requested bonus. As a result, the casino was unable to identify any additional accounts created since Know Your Customer (KYC) procedures had not taken place. Moreover, it is not possible for the casino to identify accounts based solely on similarities in email addresses or credit cards used for deposits. Due to the nature of transactions being mostly processed through payment gateways and third-party providers, real-time monitoring of all transactions is impossible. Lastly, you have not provided any evidence to support your claims.

In all honesty, we are unable to offer any further assistance and must reject your complaint. If you are dissatisfied with the resolution of your complaint, I recommend seeking guidance from the gambling authority that regulates the casino.

Thank you for your understanding.

Kind regards,

Tomas

Casino.Guru