Casinoly - El depósito del jugador nunca ha sido acreditado a su cuenta.

I deposited 50 euros at this casino and the money was not credited to my account

Ich habe bei diesem Casino 50 euro eingezahlt und das geld wurde meinem konto nicht gutgeschrieben

Dear brian2512,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Has done money was credited after 2 hours thanks

Hat sich erledigt geld wurde nach 2 Stunden gutgeschrieben danke

Dear brian2512,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru